---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# View assigned In-store operations cases and tasks

# View your assigned In-store operations cases and tasks in Retail Mobile {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Review all of your assigned In-store operations cases and tasks within Retail Mobile.

## Before you begin

Role required: sn_rtl_instore_ops.manager or sn_rtl_instore_ops.associate

## Procedure

1. In Retail Mobile, select My Work.
2. Select one of the following tabs:  
   * Cases - Store cases that are assigned to you.
   * Tasks - Store tasks that are assigned to you.
   {#rahi-retail-view-in-store-cases-tasks__ul_pbz_zkz_j3c}
3. Select a case or task to review its details and take action as needed.