---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Work on an In-store operations case

# Work on an In-store operations case {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Work on an In-store operations case using Retail Mobile.

## Before you begin

Role required: sn_rtl_instore_ops.manager or sn_rtl_instore_ops.associate

## Procedure

1. In Retail Mobile, select My Work.
2. In Cases, select the store case you want to work on.
3. From the Actions dropdown, select the following as needed:  
   * Assign case - Assign the case to someone else within your team or store location.
   * Assign to me - Assign the case to yourself.
   * Edit case - Edit the case details.
   {#rahi-retail-work-in-store-operations-case-mobile__ul_ajj_gmz_j3c}
4. In the Activity tab, add comments as needed.
5. Select Close case to mark the case as complete.