---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Manage Store Audit

# Manage Store Audit {#ariaid-title1}

Release version: Australia  
Updated July 8, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage store audit operations by audit assignments, creating and publishing audit plans, and completing store audits.  
For more information on managing store audits, see

* [Audit assignment from workspace](https://www.servicenow.com/docs/zbUVqDhzOHk95ILyuL7PtA "As a Store Audit Manager, manually assign a Store Audit Case or Audit Task to a specific Auditor, or change the assignment group set by the automated assignment rules.")
* [Create and publish an audit plan](https://www.servicenow.com/docs/F~MQnfzXrufvk1~H5Wug1A "Use the Store audit playbook in CSM/FSM Workspace to author and publish an audit plan. Publishing automatically creates the Store Audit Cases and Audit Tasks for all selected store locations.")
* [Complete a store audit](https://www.servicenow.com/docs/~JAw1P4yWcMcewTXuobuRw "As an Auditor, open your assigned Store Audit Case in CSM/FSM Workspace, record observations, complete each Audit Task, then close the Store Audit Case.")
.
* **[Audit assignment from workspace](https://www.servicenow.com/docs/zbUVqDhzOHk95ILyuL7PtA)**   
  As a Store Audit Manager, manually assign a Store Audit Case or Audit Task to a specific Auditor, or change the assignment group set by the automated assignment rules.
* **[Create and publish an audit plan](https://www.servicenow.com/docs/F~MQnfzXrufvk1~H5Wug1A)**   
  Use the Store audit playbook in CSM/FSM Workspace to author and publish an audit plan. Publishing automatically creates the Store Audit Cases and Audit Tasks for all selected store locations.
* **[Complete a store audit](https://www.servicenow.com/docs/~JAw1P4yWcMcewTXuobuRw)**   
  As an Auditor, open your assigned Store Audit Case in CSM/FSM Workspace, record observations, complete each Audit Task, then close the Store Audit Case.
* **[Complete a store audit from Retail Mobile](https://www.servicenow.com/docs/_zemUGpn_QfpvXbp9jaTzg)**   
  As a Location Auditor, take your assigned Store Audit Case and Audit Tasks in Retail Mobile, complete the questionnaire, and close the case.
* **[Complete an Audit Task from Retail Mobile](https://www.servicenow.com/docs/uf_A7sf6wzD05wd2WmudaQ)**   
  As a Location Auditor, open an Audit Task in Retail Mobile, complete its questionnaire, and close the task.