---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Retail Store Audit Operations

# Retail Store Audit Operations {#ariaid-title1}

Release version: Australia  
Updated July 7, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Retail Store Audit Operations lets Plan Authors publish structured audit plans
that automatically generate Store Audit Cases and Audit Tasks for field Auditors to
complete across selected store locations.

Retail Store Audit Operations enables structured, repeatable store audit programs.
Plan Authors author audit plans against pre-configured templates, select the store
locations to audit, and publish the plan. Auditors then visit the stores, complete the
generated work, and record their findings---all tracked on a single platform instead of
spreadsheets or disconnected task lists.

## Plan authoring and case generation {#rahi-store-audit-overview__section_how_it_works}

A Plan Author uses the Store audit playbook to configure audit template items, select store locations, and set a schedule, then publishes the plan. For an immediate schedule, the Store Audit Cases and Audit
Tasks are created automatically as part of publishing---one Store Audit Case per selected store, with an Audit Task per case. For a one-time or recurring schedule, they are generated later at the scheduled time instead.

Platform assignment rules automatically set the assignment group on the new records.
A Store Audit Manager can assign an individual Auditor if the automated routing needs
correcting.

## Auditor fulfillment {#rahi-store-audit-overview__section_fulfillment}

HQ Auditors complete their assigned Store Audit Cases in CSM/FSM Workspace; Location
Auditors can also use Retail Mobile. Fulfillment centers on completing the
questionnaire on each Audit Task, recording observations in work notes and comments,
and progressing the case through New, Open, and Closed.  
Note:  
The Store Audit Case and Audit Task list views don't have New or Add buttons---records are only created by the playbook or generation flow. Generated records remain visible from the Retail cases list.
* **[Field Service for Audit](https://www.servicenow.com/docs/NexijqeziVRXEAkpGyNoDA)**   
  Field Service for Audit is a shared plugin that any product can use to create, assign, and track audit tasks on a common data model and access structure.

**Related concepts**   

* [Field Service for Audit](https://www.servicenow.com/docs/NexijqeziVRXEAkpGyNoDA "Field Service for Audit is a shared plugin that any product can use to create, assign, and track audit tasks on a common data model and access structure.")