---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Complete an Audit Task from Retail Mobile

# Complete an Audit Task from Retail Mobile {#ariaid-title1}

Release version: Australia  
Updated July 8, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As a Location Auditor, open an Audit Task in Retail Mobile, complete its
questionnaire, and close the task.

## Before you begin

Role required: `sn_rtl_store_audit.location_auditor`

## About this task

Audit Tasks don't have their own work list in Retail Mobile---you drill into them
from the Audit tasks tab on the parent Store Audit Case.

## Procedure

1. In Retail Mobile, go to the My Store page, open the parent Store Audit Case, then select the Audit tasks tab to find the Audit Task.
2. Open the Audit Task.  
   If it's unassigned, tap Assign to me, or tap Assign task to assign it to another Location Auditor.
3. Tap Take questionnaire, complete it, and submit.  
   Tap View questionnaire instead to review a completed questionnaire. The Close task button stays hidden until every mandatory questionnaire on the task is complete.
4. Add any observations in the activity stream.
5. Tap Close task and confirm in the popup.

## Result

The Audit Task is closed, with the questionnaire result and your observations
recorded. Once every Audit Task on a Store Audit Case is closed, close the parent
case to complete the store audit.
**Related concepts**   

* [Retail Store Audit Operations](https://www.servicenow.com/docs/5LK7S0QSoeABzmCgsv8yXQ "Retail Store Audit Operations lets Plan Authors publish structured audit plans that automatically generate Store Audit Cases and Audit Tasks for field Auditors to complete across selected store locations.")  
**Related tasks**   

* [Complete a store audit from Retail Mobile](https://www.servicenow.com/docs/_zemUGpn_QfpvXbp9jaTzg "As a Location Auditor, take your assigned Store Audit Case and Audit Tasks in Retail Mobile, complete the questionnaire, and close the case.")
* [Complete a store audit](https://www.servicenow.com/docs/~JAw1P4yWcMcewTXuobuRw "As an Auditor, open your assigned Store Audit Case in CSM/FSM Workspace, record observations, complete each Audit Task, then close the Store Audit Case.")