---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Complete a store audit from Retail Mobile

# Complete a store audit from Retail Mobile {#ariaid-title1}

Release version: Australia  
Updated July 8, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As a Location Auditor, take your assigned Store Audit Case and Audit Tasks in
Retail Mobile, complete the questionnaire, and close the case.

## Before you begin

Role required: `sn_rtl_store_audit.location_auditor`

## About this task

Location Auditors are the only Auditor persona who can fulfill Store Audit work from Retail Mobile---HQ Auditors fulfill exclusively via CSM/FSM Workspace. Generated Store Audit Cases and Audit Tasks are automatically assigned to
your team's assignment group; self-assign or ask your Store Audit Manager to assign a specific record before you start.

## Procedure

1. In Retail Mobile, go to the My Store page and select the Unassigned or Assigned to me stream to find your Store Audit Case.
2. Open the Store Audit Case.  
   If it's unassigned, tap Assign case; if it's already assigned to you, tap Accept to take ownership. A Store Audit Manager can also assign the case to a specific Location Auditor.
3. On the case, open the Audit tasks tab to see its Audit Tasks.
4. Open an Audit Task.  
   If it's unassigned, tap Assign to me, or tap Assign task to assign it to another Location Auditor.
5. Tap Take questionnaire, complete it, and submit.  
   The Close task button stays hidden until every mandatory questionnaire on the task is complete.
6. Add any observations in the activity stream, then tap Close task and confirm in the popup.  
   Repeat for each remaining Audit Task.
7. Once every Audit Task is closed, return to the Store Audit Case and tap Close case.

## Result

The Store Audit Case and its Audit Tasks are fulfilled and closed from Retail
Mobile. The Store Audit Manager can review the completed work in CSM/FSM
Workspace.
**Related concepts**   

* [Retail Store Audit Operations](https://www.servicenow.com/docs/5LK7S0QSoeABzmCgsv8yXQ "Retail Store Audit Operations lets Plan Authors publish structured audit plans that automatically generate Store Audit Cases and Audit Tasks for field Auditors to complete across selected store locations.")  
**Related tasks**   

* [Complete a store audit](https://www.servicenow.com/docs/~JAw1P4yWcMcewTXuobuRw "As an Auditor, open your assigned Store Audit Case in CSM/FSM Workspace, record observations, complete each Audit Task, then close the Store Audit Case.")
* [Audit assignment from workspace](https://www.servicenow.com/docs/zbUVqDhzOHk95ILyuL7PtA "As a Store Audit Manager, manually assign a Store Audit Case or Audit Task to a specific Auditor, or change the assignment group set by the automated assignment rules.")