---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Complete a store audit

# Complete a store audit {#ariaid-title1}

Release version: Australia  
Updated July 7, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As an Auditor, open your assigned Store Audit Case in CSM/FSM Workspace, record
observations, complete each Audit Task, then close the Store Audit Case.

## Before you begin

* A Store Audit Case is assigned to you.
* Role required: `sn_rtl_store_audit.auditor` or `sn_rtl_store_audit.location_auditor`

## About this task

HQ Auditors fulfil exclusively via CSM/FSM Workspace. Location Auditors can also use
Retail Mobile. Close each Audit Task before closing the parent Store Audit Case.

## Procedure

1. Log in to CSM/FSM Workspace and open your assigned Store Audit Case.
2. On the Audit tasks tab, open each Audit Task, add your observations in Work notes, complete the questionnaire if one is present, then click Close Complete and confirm.  
   The Close Complete button is hidden until any mandatory questionnaire is complete.
3. Add your case-level observations in the Work notes field.
4. Once every Audit Task is Closed Complete, return to the Store Audit Case, add observations on the case.
5. Click Close and click Save.

## Result

All Audit Tasks are Closed Complete, observations are recorded in the activity
stream, and the Store Audit Case is Closed.
**Related concepts**   

* [Retail Store Audit Operations](https://www.servicenow.com/docs/5LK7S0QSoeABzmCgsv8yXQ "Retail Store Audit Operations lets Plan Authors publish structured audit plans that automatically generate Store Audit Cases and Audit Tasks for field Auditors to complete across selected store locations.")  
**Related tasks**   

* [Audit assignment from workspace](https://www.servicenow.com/docs/zbUVqDhzOHk95ILyuL7PtA "As a Store Audit Manager, manually assign a Store Audit Case or Audit Task to a specific Auditor, or change the assignment group set by the automated assignment rules.")