--- sourceDocument: Australia Security Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/security-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Security Management ft:clusterId : - security bundleId : - security workflow : - Technology --- # Configure AI skills and agentic workflows for USEM # Configuring AI skills and agentic workflows for ServiceNow Otto for Unified Security Exposure Management {#ariaid-title1} Release version: Australia Updated July 29, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Configuring AI skills and agentic workflows for ServiceNow Otto for Unified Security Exposure Management This guide covers configuring AI skills and agentic workflows in the ServiceNow Otto platform specifically for Unified Security Exposure Management, aligned with the Australia release. ServiceNow Otto replaces Now Assist for Vulnerability Response, reflecting an updated AI experience brand. While product entitlements remain unchanged, some legacy components are being deprecated and hidden in new instances. The document highlights the importance of understanding license-based access to application features, AI skills, workflows, and AI agents. Show full answer Show less ## Key Features * **AI Agents and Role Masking:** AI agents use role-based access controls. Proper configuration of security controls is necessary when limiting user access by role. * **Data Sharing for AI Improvement:** Customers can opt into sharing relevant data with ServiceNow's AI development program to enhance prediction accuracy, user experience, and reduce AI hallucinations. Opt-out is available per instance via the AI Admin Hub. * **Configuration Tools:** Prior to version 1.0.4, generative AI skills are configured via AI Agent Studio. The AI Admin Hub console is used to activate entitled ServiceNow Otto applications and AI skills. * **Plugin and Application Installation:** Installation of ServiceNow Otto plugins and the snvulai application is required. Updating the main application also updates its dependencies automatically. * **Activation:** The ServiceNow Otto panel (standard chat) must be activated to use AI capabilities effectively. * **Default Settings:** Some AI skills, agents, and agentic workflows are enabled by default. All agentic workflows and AI agent records are read-only by default, requiring duplication for modifications. ## Practical Implications for ServiceNow Customers ServiceNow customers implementing Unified Security Exposure Management with Otto should: * Verify their product entitlements to confirm available AI features and skills. * Understand role-based access control to properly secure AI agents and workflows. * Decide on participation in data sharing to leverage enhanced AI performance or opt out as needed. * Install and update required plugins and applications to ensure full functionality and compatibility. * Activate the necessary Otto panels and review default AI agent and workflow settings to tailor the AI experience. * Refer to detailed instructions for modifying agentic workflows through duplication due to default read-only restrictions. Configure AI skills and agentic workflows for ServiceNow Otto for Unified Security Exposure Management. Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). ## Important name changes and data sharing {#configuring-now-assist-for-vulnerability-response__cf-config-parent-checklist} Starting with the Australia release, Now Assist for Vulnerability Response is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including the Now Assist for Vulnerability Response product name, which will be replaced with ServiceNow Otto for Unified Security Exposure Management. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. For a list of supported and required applications for ServiceNow Otto for Unified Security Exposure Management, see [Supporting information for Unified Security Exposure Management AI skills and agents](https://www.servicenow.com/docs/e7wez6rr27nHRBitBzkbZQ "Get an overview of the important information that is related to the USEM application."). AI agents use [role masking](https://www.servicenow.com/docs/access?context=implement-aias-security-new&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) to determine which users can access them. Ones installed with your applications have specific roles that come included with the application. If you select Users with specific roles for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see [Define security controls for an AI agent](https://www.servicenow.com/docs/access?context=define-sec-controls-aia&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). By sharing data with the ServiceNow® AI development program, you provide relevant data. You help improve prediction accuracy, user experience, tailor products to your business needs, and reduce hallucinations for your activated ServiceNow Otto® skills. You can choose to opt out of a ServiceNow instance from data sharing from the AI Admin Hub console if you don't want to participate. For more information, see [Opt out of data sharing for Now Assist](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). Repeat the opt-out process for all instances that use the ServiceNow Otto® functionality. Prior to v1.0.4, use the AI Agent Studio to configure generative AI skills. Use the AI Admin Hub console to activate the various ServiceNow Otto® applications and skills that you're entitled to. For additional information, see [Configuring Admin skills](https://www.servicenow.com/docs/access?context=configuring-na-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). ## Configuration tasks and important notes {#configuring-now-assist-for-vulnerability-response__section_plt_cdh_5hc} * [Install ServiceNow Otto® plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). Install the ServiceNow Otto for Unified Security Exposure Management application (sn_vul_ai). When you update the ServiceNow Otto for Unified Security Exposure Management application, its dependency applications are automatically updated. * The ServiceNow Otto® panel must be activated. For more information, see [Activate the ServiceNow Otto panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). * Important: Some generative AI skills, AI agents, and agentic workflows are turned on by default. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). * Important: By default, all agentic workflows and AI agent records are read-only. {#configuring-now-assist-for-vulnerability-response__ul_n2h_fdh_5hc} See [duplicating](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) an agentic workflow and [Configure an agentic workflow](https://www.servicenow.com/docs/HB243jpVJRF_JjSTBCtkKQ "You can configure agentic workflows from the AI Agent Studio, but you must duplicate them to modify settings. The USEM AI agents included with the application and used in the agentic workflows are activated by default and aren't editable.") for more information about modifying agentic workflows.