--- sourceDocument: Australia Security Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/security-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Security Management ft:clusterId : - security bundleId : - security workflow : - Technology --- # Explore # Exploring Unified Security Exposure Management (USEM) {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring Unified Security Exposure Management (USEM) Unified Security Exposure Management (USEM) is a comprehensive platform designed to consolidate infrastructure, application, container, and configuration exposures into a single, unified workspace. Evolving from legacy Vulnerability Response modules such as Application Vulnerability Management and Container Vulnerability Response, USEM shifts focus beyond vulnerabilities alone to include policy violations and misconfigurations across various asset types. This holistic approach enables security and IT teams to visualize, prioritize, and remediate risks effectively across their entire attack surface. Show full answer Show less ## Key Users and Roles * **Administrator:** Responsible for platform configuration, workflow setup, SLA management, integration health monitoring, and role-based access control to ensure efficient exposure management operations. * **Vulnerability Analyst/Manager:** Oversees the organization's risk posture, manages asset discovery and classification, escalates remediation tasks, and provides actionable dashboards and reports to track progress and communicate risk. * **Remediation Owner:** Executes remediation of assigned findings, submits exception requests if needed, manages workload progress, and ensures compliance by updating and monitoring vulnerability entries and remediation tasks. * **Approver:** Reviews and authorizes vulnerability management requests including false positive validations and exception deferrals, ensuring governance and compliance through timely decisions and audit trail maintenance. ## Unified Security Exposure Management Workflow USEM delivers an end-to-end security exposure management workflow that integrates risk identification, prioritization, remediation assignment, and approval processes in a seamless manner to enhance organizational risk reduction. ## Key Benefits * **Unified Workspace:** Centralizes management of exposures across multiple domains via the Security Exposure Management Workspace, enhancing collaboration for all user roles. * **Cross-Exposure Visibility:** Offers real-time dashboards and scorecards to monitor risk posture and remediation status, improving situational awareness for Vulnerability Analysts. * **Streamlined Administration:** Provides a single console for configuring workflows, SLAs, notifications, and assignment rules, simplifying management for Administrators. * **Integration Health Monitoring:** Built-in tools monitor and troubleshoot third-party vulnerability tool integrations (e.g., Qualys, Tenable, Rapid7), ensuring reliable data ingestion and platform health. * **Role-Based Experience:** Delivers tailored user interfaces and views for different personas, optimizing usability and productivity. * **AI-Powered Enhancements:** Incorporates AI-generated insights and approval recommendations to support decision-making for security analysts, governance, risk teams, and approvers. ## Next Steps ServiceNow customers can explore additional resources to configure and optimize USEM, including implementation guides, integration documentation, and usage references to fully leverage the platform's capabilities for unified security exposure management. Unified Security Exposure Management (USEM) is a platform that brings together infrastructure, application, container, and configuration exposures into one unified experience. ## Unified Security Exposure Management overview {#exploring-unified-security-exposure-management__cf-exploring-parent-overview} USEM is an evolution of existing Vulnerability Response modules including Application Vulnerability Management, Configuration Compliance and Container Vulnerability Response. It's designed to provide a single, integrated workspace for managing all types of security exposures across an organization's attack surface. Rather than focusing solely on vulnerabilities, USEM consolidates multiple exposure types such as policy violations, misconfigurations across asset types into one unified platform. This approach enables security and IT teams to visualize, prioritize, and remediate risks holistically. ## Unified Security Exposure Management users {#exploring-unified-security-exposure-management__cf-exploring-parent-users} {#exploring-unified-security-exposure-management__table_akb_wdr_nfc__entry__2} | User | Description | |-|-| | Administrator | Administers and configures the USEM platform and integrated third-party vulnerability tools, ensuring smooth data ingestion and integration health. The role involves setting up workflows, SLAs, notifications, and grouping rules, troubleshooting issues, and maintaining operational efficiency. It also manages role assignments, permissions, and access controls across USEM and connected applications, providing full administrative oversight for exposure management processes. | | Vulnerability Analyst/ Manager | Monitors the organization's overall risk posture across integrated environments, ensuring accurate asset discovery and classification for vulnerability correlation. This role serves as an escalation point for remediation teams, assigns remediation tasks based on asset ownership and severity, and organizes vulnerabilities into dynamic remediation tasks to streamline prioritization. Additionally, the role delivers actionable dashboards and reports to track remediation progress, highlight critical exposures, and communicate the current risk posture to stakeholders. | | Remediation Owner | Drives remediation of assigned exposure findings, submitting exception requests for issues that can't be resolved within defined timeframes, and navigating internal change management processes to implement fixes. The role also involves monitoring assigned workload to track progress and ensure compliance. With permissions to view and update findings and remediation tasks, access all vulnerability entries and solutions, and add internal notes, the Remediation Owner plays a key role in reducing organizational risk exposure. | | Approver | Reviews and authorizes requests related to vulnerability and exposure management, including false positive validations, exception deferrals, assignment change approvals, and risk reduction measures. This role ensures governance and compliance by evaluating justification, risk impact, and remediation timelines before granting approval or rejection. Approvers work within a unified approval view, providing timely decisions, maintaining audit trails, and supporting multi-level workflows to keep remediation processes aligned with organizational policies. | [Table 1. Users] {#exploring-unified-security-exposure-management__table_akb_wdr_nfc} ## Unified Security Exposure Management workflow {#exploring-unified-security-exposure-management__cf-exploring-parent-workflow}
Figure 1. End to end workflow of security exposure management ## Unified Security Exposure Management benefits {#exploring-unified-security-exposure-management__cf-exploring-parent-benefits} {#exploring-unified-security-exposure-management__table_dkb_wdr_nfc__entry__3} | Benefit | Feature | Users | |-|-|-| | Unified workspace: A centralized interface for managing exposures across infrastructure, applications, containers, and configuration compliance. | [Security Exposure Management Workspace](https://www.servicenow.com/docs/nvMfnDpnBettG7Nrn72x1Q "The Security Exposure Management Workspace provides a unified, role-based environment where security teams can investigate exposures, take remediation actions, configure automation, and track risk reduction progress in one place. It centralizes visibility across findings, remediation tasks, approvals, and administration, helping teams collaborate efficiently and respond to risks with clarity and speed.") | Administrators, Vulnerability Analysts, Remediation Owners, and Approvers | | Cross-exposure visibility: Provides dashboards and scorecards for monitoring risk posture and remediation progress in real time. | [Security Exposure Management Workspace Findings view](https://www.servicenow.com/docs/OoBg9NK2Fz~7riVmx_a5Sw "The Security Exposure Management Workspace Findings view aggregates the security exposure data and presents it as dashboards containing data visualization widgets.") | Vulnerability Analysts | | Streamlined administration: A single console for configuring workflows, SLAs, notifications, and assignment rules across all exposure types | [Administration in Unified Security Exposure Management](https://www.servicenow.com/docs/U~pD4nFVMc8OKCw9RQNK1w "The Administration for Security Exposure Management application offers a unified administrative experience across all Unified Security Exposure Management (USEM) applications. It introduces the Admin Console within the Security Exposure Management (SEM) Workspace, allowing administrators to configure Security Exposure Management applications and monitor integrations from a single location.") | Administrators | | Integration health monitoring: Built-in tools to track and troubleshoot third-party integrations (for example, Qualys, Tenable, Rapid7). | [Review Unified Security Exposure Management integrations](https://www.servicenow.com/docs/n9CV2GWwldUPDJklm6Yxww "The integration dashboard provides an overview of the installed third-party applications and the status of the integration runs.") | Administrators | | Role-based experience: Tailored views for personas such as administrators, Vulnerability Analysts, Remediation Owners, and Approvers. | [Security Exposure Management Workspace](https://www.servicenow.com/docs/nvMfnDpnBettG7Nrn72x1Q "The Security Exposure Management Workspace provides a unified, role-based environment where security teams can investigate exposures, take remediation actions, configure automation, and track risk reduction progress in one place. It centralizes visibility across findings, remediation tasks, approvals, and administration, helping teams collaborate efficiently and respond to risks with clarity and speed.") | Administrators, Vulnerability Analysts, Remediation Owners, and Approvers | | AI-powered enhancements: AI generated insights on Findings view dashboards and approval recommendations for approvers. | [ServiceNow Otto for Unified Security Exposure Management](https://www.servicenow.com/docs/zF8EY_~tnAS5MEapk1M7bA "Set up, manage, and optimize your generative‑AI solutions on the ServiceNow AI Platform in the Unified Security Exposure Management workspace.") | Security analysts, Governance \& Risk teams, Approvers | [Table 2. Unified Security Exposure Management benefits] {#exploring-unified-security-exposure-management__table_dkb_wdr_nfc} ## What to explore next {#exploring-unified-security-exposure-management__cf-exploring-parent-links} To learn more about configuring and using Unified Security Exposure Management, see: * [Implementing Unified Security Exposure Management](https://www.servicenow.com/docs/zutRES6UyPXLgGPH_zg8eA "This section guides you through the entire process of implementing Unified Security Exposure Management (USEM) on your ServiceNow AI Platform instance. It provides detailed instructions on how to download the application from the ServiceNow Store, install it, and configure it to optimize your security workflows.") * [Unified Security Exposure Management integrations](https://www.servicenow.com/docs/aDRAHCYBlbeoIggJYoayoQ "Unified Security Exposure Management supports multiple third-party integrations to help with vulnerability management, orchestration and remediation. This section provides guidelines for managing and developing integrations.") * [Using Unified Security Exposure Management](https://www.servicenow.com/docs/cfzBwkWdVTvLHOXnBOVfrw "Unified Security Exposure Management provides a comprehensive platform for managing vulnerabilities and ensuring compliance across your organization. By unifying workflows across Vulnerability Response (VR), Application Vulnerability Response (AVR), Container Vulnerability Response (CVR), and Configuration Compliance (CC), you can view all findings in one place, streamline workflows and improve overall efficiency.") * [Unified Security Exposure Management reference](https://www.servicenow.com/docs/U~gOXPzlWP9Fs8Y6QIE6Xw "Reference topic contains information about tables, roles, scheduled jobs and properties installed with the Unified Security Exposure Management application. It also includes additional references.") {#exploring-unified-security-exposure-management__ul_ekb_wdr_nfc}