---
sourceDocument: Australia Security Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# ServiceNow Otto for Unified Security Exposure Management

# ServiceNow Otto for Unified Security Exposure Management {#ariaid-title1}

Release version: Australia  
Updated July 29, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of ServiceNow Otto for Unified Security Exposure Management

ServiceNow Otto for Unified Security Exposure Management is the latest AI-powered conversational platform integrated into ServiceNow workflows.
It enables customers to set up, manage, and optimize generative AI solutions within the Unified Security Exposure Management workspace, enhancing vulnerability response and security operations.
Show full answer Show less  
This platform replaces the former Now Assist for Vulnerability Response, which is being deprecated starting with the Australia release. The new branding and capabilities under the ServiceNow Otto name reflect an evolution in AI experience and agentic capabilities integrated across web, mobile, and messaging channels.

## Key Features

* **Conversational AI Platform:** Provides multimodal interactions and autonomous orchestration for cross-system workflows, improving security exposure management efficiency.
* **Generative AI Skills and Agentic Workflows:** Offers customizable AI capabilities to automate and enhance security tasks. Customers can learn to use and configure these skills and workflows to fit their needs.
* **AI Licensing Tiers:** Three tiers---Foundation (basic insights), Advanced (productivity enhancements), Prime (full autonomy and customization)---allow customers to select AI capabilities aligned with their organizational requirements.
* **Data Handling and Privacy:** Data is transferred securely to centralized ServiceNow environments and third-party cloud providers under strict policies. Customers can opt out of AI data collection to control their data privacy.
* **Availability and Restrictions:** Some AI features and model providers are restricted based on geographic location, regulatory environment, and hosting type. Customers should verify availability according to their data center and compliance requirements.

## Practical Impact for ServiceNow Customers

* Customers can leverage advanced AI to improve vulnerability identification and response workflows within Security Operations.
* The platform supports autonomous orchestration, reducing manual intervention and accelerating security issue resolution.
* Transitioning from Now Assist to ServiceNow Otto ensures access to the latest AI innovations without changes to product entitlements.
* Customers must consider regional availability and compliance restrictions when planning AI feature adoption.
* ServiceNow provides comprehensive resources, including a Security Operations Resource Library and community support, to assist with implementation and troubleshooting.  
Set up, manage, and optimize your generative‑AI solutions on the ServiceNow AI Platform in the Unified Security Exposure Management workspace.

## Now Assist \> ServiceNow Otto announcement {#now-assist-for-usem-landing-ties__id_ykt_lsq_zjc}

ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.{#now-assist-for-usem-landing-ties__servicenow-otto-name-change}

|-|-|-|
| [Use generative AI skillsLearn how to use generative AI skills](https://www.servicenow.com/docs/C3UyNwI8tNIr20OwbCnrcA "AI skills help vulnerability managers and analysts resolve remediation tasks within their flow of work by providing automated insights, recommendations, and data analysis.") | [Use agentic workflowsLearn how to use agentic workflows](https://www.servicenow.com/docs/3yca259JgN5Dmlf1vxNSMg "Use AI agents to complete your tasks autonomously.") | [ConfigureLearn how to configure the generative AI skills and agentic workflows](https://www.servicenow.com/docs/OVm4gjDwm7N5REYQ5XigQw "Configure AI skills and agentic workflows for ServiceNow Otto for Unified Security Exposure Management.") |
|   | [Get supporting information about the AI agents and agentic workflows](https://www.servicenow.com/docs/sbcRrIGlsQ5vfewWYU_Psg "Tools, agents, and AI agent collection information for ServiceNow Otto for Unified Security Exposure Management.") |   |
[ ]

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## Get started with AI {#now-assist-for-usem-landing-ties__get-started-with-ai}

Starting with the Australia release, Now Assist for Vulnerability Response is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including the Now Assist for Vulnerability Response product name, which will be replaced with ServiceNow Otto for Unified Security Exposure Management. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.  
The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

* Foundation: AI basics to deliver insights
* Advanced: AI to boost productivity across relevant use cases
* Prime: Act autonomously with all AI assets, and create your own

{#now-assist-for-usem-landing-ties__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).  
For information about AI assets that are available on the ServiceNow AI Platform, see the following topics:

* [Generative AI skills](https://www.servicenow.com/docs/access?context=now-assist-skills&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Agentic workflows](https://www.servicenow.com/docs/access?context=sn-aia-use-cases-list&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
{#now-assist-for-usem-landing-ties__ul_osh_bmt_43c}  
Important:  
* Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-for-usem-landing-ties__na-in-country-notice}
* Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-for-usem-landing-ties__na-restricted-envs-notice}
* Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-for-usem-landing-ties__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
{#now-assist-for-usem-landing-ties__ul_j3b_4vd_wcc}

## Data processing {#now-assist-for-usem-landing-ties__id_gcn_4kf_r2c}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-for-usem-landing-ties__p_lv2_nfg_h1c}

## Data collection {#now-assist-for-usem-landing-ties__section_tv5_vkf_r2c}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect the vulnerability data that you import as well as information about the configuration items in your CMDB. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## Helpful resources {#now-assist-for-usem-landing-ties__section_uyn_mkr_zjc}

Some ServiceNow resources that can provide you with helpful information are:

* [Security Operations Resource Library](https://www.servicenow.com/community/secops-articles/security-operations-resource-library/ta-p/3120885)
* [Security Operations community](https://www.servicenow.com/community/secops/ct-p/security-operations)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#now-assist-for-usem-landing-ties__ul_hxq_1jf_r2c}