--- sourceDocument: Australia Security Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/security-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Security Management ft:clusterId : - security bundleId : - security workflow : - Technology --- # ServiceNow Otto for Threat Intelligence Security Center (TISC) # ServiceNow Otto for Threat Intelligence Security Center (TISC) {#ariaid-title1} Release version: Australia Updated May 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Threat Intelligence Security Center (TISC) ServiceNow Otto for Threat Intelligence Security Center (TISC) empowers threat analysts and security operations teams with generative AI capabilities to create case summaries and threat intelligence reports efficiently. It is part of the broader ServiceNow Otto conversational AI platform, which integrates AI-driven workflows across web, mobile, and messaging channels, enabling autonomous orchestration of cross-system tasks. Show full answer Show less The ServiceNow AI Platform offers three licensing tiers tailored to different needs: * **Foundation:** Basic AI insights * **Advanced:** Enhanced productivity for relevant use cases * **Prime:** Full autonomous AI capabilities and custom AI asset creation ## Key Features * Generative AI skills for summarizing case content and generating threat intelligence reports. * Integration with ServiceNow workflows for seamless security operations. * Support for multi-channel, multimodal interactions, enhancing user engagement. * Configurable AI skills specific to threat intelligence use cases. ## Considerations for Customers * Not all AI model providers and features are available in all regions or data center environments, including FedRAMP, NSC DOD IL5, Australia IRAP-Protected, self-hosted, and regulated markets. Customers should verify model availability for their specific environment. * Data used by the application is transferred securely to centralized ServiceNow environments or third-party providers (e.g., Microsoft Azure) following ServiceNow's compliance policies. * ServiceNow collects inputs and outputs from the application to improve AI technologies but allows customers to opt out of data collection. * AI-generated insights require human oversight to ensure accuracy and appropriateness, especially in critical domains such as security and infrastructure. * Customers must comply with ServiceNow's AI Acceptable Use Policy when using these AI capabilities. ## Getting Started and Support ServiceNow customers can begin by configuring and utilizing the AI skills specifically designed for TISC to enhance threat intelligence workflows. For troubleshooting and assistance, resources include the Security Operations Resource Library, community forums, Known Error Portal, and Customer Service and Support. With ServiceNow Otto for Threat Intelligence Security Center (TISC), threat analysts and security operations teams can use generative AI skills to generate case summaries and threat intelligence reports. ## Now Assist \> ServiceNow Otto announcement {#now-assist-tisc-landing__id_pjd_xjw_zjc} ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.{#now-assist-tisc-landing__servicenow-otto-name-change} ## Get started {#now-assist-tisc-landing__cf-app-landing-get-started} The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#now-assist-tisc-landing__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). |-|-|-| | [Explore Learn about ServiceNow Otto for Threat Intelligence Security Center (TISC)](https://www.servicenow.com/docs/8jBrhBIyhMy8CNd6yk9qyw "Threat analysts and security operations teams can use ServiceNow generative AI skills to summarize case management content and generate threat intelligence case reports with ServiceNow Otto for Threat Intelligence Security Center (TISC).") | [Configure Configure the skills for ServiceNow Otto for Threat Intelligence Security Center (TISC)](https://www.servicenow.com/docs/ApiixkX0yWWnqpBPVL1MiQ "Use the AI Admin Hub console to configure and activate the generative AI skills for ServiceNow Otto for Threat Intelligence Security Center (TISC).") | [Use Summarize case content and generate AI-based reports with ServiceNow Otto for Threat Intelligence Security Center (TISC)](https://www.servicenow.com/docs/2RMCEEzmda73ooaNb85qVw "Threat analysts can generate threat intelligence reports and summarize case management content from within their flow of work with ServiceNow Otto for Threat Intelligence Security Center (TISC).") | [ ] {#now-assist-tisc-landing__table_now_assist_tisc_get_started} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-tisc-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-tisc-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-tisc-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-tisc-landing__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-tisc-landing__cf-app-landing-get-help} * [Security Operations Resource Library](https://www.servicenow.com/community/secops-articles/security-operations-resource-library/ta-p/3120885) * [Security Operations community](https://www.servicenow.com/community/secops/ct-p/security-operations) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-tisc-landing__ul_now_assist_tisc_help} ## AI limitations This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-tisc-landing__p_kv2_nfg_h1c} ## Data processing This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-tisc-landing__p_lv2_nfg_h1c} ## Data collection ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect data from threat intelligence objects, case management records, and security incidents. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see [AI Admin Hub](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).