---
sourceDocument: Australia Security Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Install and configure

# Install the AI Service Graph Connector for Prisma AIRS {#ariaid-title1}

Release version: Australia  
Updated October 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the AI Service Graph Connector to integrate ServiceNow with Palo Alto Networks Prisma AIRS and import AI model inventory and security findings.

## Before you begin

Obtain the following information from Palo Alto Networks before configuring the connection:{#palo-alto-prisma-airs-ai-sgc-install-configure__palo-alto-prisma-airs-ai-sgc-install-configure-prereq-1}

* API Base URL (default: https://api.sase.paloaltonetworks.com)
* OAuth Client ID --- Provided by Palo Alto Networks
* OAuth Client Secret --- Provided by Palo Alto Networks
* Tenant Service Group (TSG) ID --- Provided by Palo Alto Networks

{#palo-alto-prisma-airs-ai-sgc-install-configure__palo-alto-prisma-airs-ai-sgc-install-configure-prereq-list}

See the following topics for more information about SGC Central:

[Install a Service Graph Connector from ServiceNow Store in SGC Central](https://www.servicenow.com/docs/r/servicenow-platform/sgcc-install-store-connectors.html)

[Create a connection for a Service Graph Connector in SGC Central](https://www.servicenow.com/docs/r/servicenow-platform/sgcc-create-connection.html)

If you have not already downloaded the application to your instance, visit the ServiceNow® Store and locate the AI Service Graph Connector for Palo Alto Prisma AIRS application and download it onto your ServiceNow AI Platform® instance.

Role required: cmdb_inst_admin{#palo-alto-prisma-airs-ai-sgc-install-configure__palo-alto-prisma-airs-ai-sgc-install-configure-prereq-2}

## Procedure

1. Navigate to AllService Graph ConnectorsPrisma AIRSSetup.
2. Select Create Connection and choose Prisma AIRS.
3. Complete the authentication fields.  
   {#palo-alto-prisma-airs-ai-sgc-install-configure__palo-alto-prisma-airs-ai-sgc-install-configure-auth-fields__entry__2}

   | Field | Description |
   |-|-|
   |   |   |
   | API Base URL | For example, <kbd class="ph userinput">https://api.sase.paloaltonetworks.com</kbd> |
   | Token URL | For example, <kbd class="ph userinput">https://auth.apps.paloaltonetworks.com/oauth2/access_token</kbd> |
   | Client ID | OAuth Client ID provided by Palo Alto Networks |
   | Client Secret | OAuth Client Secret provided by Palo Alto Networks |
   | TSG ID | Tenant Service Group ID provided by Palo Alto Networks |
   [Table 1. Authentication fields]

   {#palo-alto-prisma-airs-ai-sgc-install-configure__palo-alto-prisma-airs-ai-sgc-install-configure-auth-fields}
4. Validate the credentials by selecting Test Connection. If Test Connection fails, verify that the Client ID, Client Secret, and TSG ID are correct.
5. Save the connection by selecting Submit.
{#palo-alto-prisma-airs-ai-sgc-install-configure__steps_izx_52w_5kc}

## What to do next

After creating the connection, configure the import schedules and connection properties.{#palo-alto-prisma-airs-ai-sgc-install-configure__palo-alto-prisma-airs-ai-sgc-install-configure-postreq-1}
{#palo-alto-prisma-airs-ai-sgc-install-configure__palo-alto-prisma-airs-ai-sgc-install-configure-properties-table__entry__3}

| Property | Description | Default |
|-|-|-|
| Limit | Number of records returned per page | 100 |
[Table 2. Connection properties]

{#palo-alto-prisma-airs-ai-sgc-install-configure__palo-alto-prisma-airs-ai-sgc-install-configure-properties-table}

Import schedules are inactive by default. Activate the ones you need from the Import Schedules module.{#palo-alto-prisma-airs-ai-sgc-install-configure__palo-alto-prisma-airs-ai-sgc-install-configure-scheduling-1}
{#palo-alto-prisma-airs-ai-sgc-install-configure__palo-alto-prisma-airs-ai-sgc-install-configure-scheduling-table__entry__2}

| Data | Frequency |
|-|-|
| AI Models | Daily |
| Vulnerability Scans and Violations | On demand (triggered manually or via API) |
| Red Teaming Scans, Attacks, and Compliance | Daily |
[Table 3. Import schedules]

{#palo-alto-prisma-airs-ai-sgc-install-configure__palo-alto-prisma-airs-ai-sgc-install-configure-scheduling-table}

Adding another connection for a different Prisma AIRS tenant automatically creates its own set of data sources and import schedules.{#palo-alto-prisma-airs-ai-sgc-install-configure__palo-alto-prisma-airs-ai-sgc-install-configure-multiple-tenants-1}

Navigate to AllService Graph ConnectorsPrisma AIRS to access Setup, Connections, Data Sources, and Import Schedules. The cmdb_inst_admin role is required to configure settings. The SGC viewer role allows view-only access.{#palo-alto-prisma-airs-ai-sgc-install-configure__palo-alto-prisma-airs-ai-sgc-install-configure-navigation-1}

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