---
sourceDocument: Australia Service Exchange
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/service-exchange

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Service Exchange

ft:clusterId :

    - sebrdg

bundleId :

    - sebrdg

workflow :

    - Customer and Industry


---

# Connections tab

# Connections tab {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
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## Summary of Connections tab

The Connections tab, available in both Provider Center and Consumer Center, provides a centralized view of your Service Exchange connections at various stages of onboarding.
It lists registration requests and onboarded connections, showing essential details like company name, connection number, instance URL, current state, application version, and contact information.
This tab streamlines managing connections and tracking onboarding progress.
Show full answer Show less  

## How It Works

In the Provider Center, you can add consumers, create and manage registration tasks, and share onboarding URLs. Consumers use the Consumer Center to start or resume onboarding after receiving the URL. The tab displays in-progress entries first, followed by completed connections, sorted by recent updates. You can search and filter connections by name, version, state, or URL for quick access.

## Connection Actions

* **New connection (Provider):** Create a new provider-side registration task to add a consumer.
* **Setup connection (Consumer):** Begin or continue onboarding once the provider shares the onboarding URL.
* **View details (Both):** Access detailed connection information, including registration tasks (provider side) or settings (both sides).
* **Offboard (Both):** Remove the consumer or provider from the connection, with success or error notifications.

## Connection States

Each connection card shows the current state, which reflects progress through registration and onboarding:

* **Pending:** Registration request created by the provider; consumer has not started onboarding.
* **Awaiting Validation:** Consumer has begun onboarding; pre-onboarding checks running.
* **Validated:** Pre-onboarding checks passed; ready to continue onboarding.
* **Validation Failed:** Pre-onboarding checks failed; issues must be resolved.
* **Onboarded:** Onboarding complete; connection established between provider and consumer instances.

## Benefits for ServiceNow Customers

* Consolidated management and visibility of all onboarding connections.
* Efficient tracking of connection states and progress without navigating multiple records.
* Robust search and filtering capabilities to quickly locate specific connections.
* Direct access to registration tasks, connection settings, and onboarding actions from each connection card.
* Ability to resume interrupted onboarding processes seamlessly.

## Access

Access the Connections tab via the Administration menu in either Provider Center or Consumer Center. If your instance supports both roles, you can switch views as needed to manage connections from either perspective.  
The Connections tab in the Provider Center and Consumer Center lists your Service Exchange connections. Provider Center also shows registration requests that are created when a provider adds a consumer.
After the provider completes registration and shares the onboarding URL, the consumer uses Consumer Center to continue onboarding.

The Connections tab displays all in-progress and onboarded connections . In Provider Center, in-progress registration requests appear first, followed by onboarded connections. In
Consumer Center, in-progress onboarding entries appear first, followed by onboarded connections. Within each group, the most recently updated entry appears first.{#se-connections-tab__se-connections-tab-para-1}

Each card shows the company name, connection or registration request number, instance URL, current state, application version, and contact details. For onboarded connections, the card also displays location details. Fields with no
value are hidden.

You can search by company name, connection number, instance URL, version, or state. Use the state filter to show connections in a specific state. The filter options like registration and connection states and the states that apply to
your provider or consumer views.

The connection card status shows the registration or connection state and is independent of the health status (Up, Slow, or Down) shown on the Health tab.

## How to access {#se-connections-tab__section_access_connections}

The Connections tab is available in both the Provider Center and Consumer Center. Access it from the Administration menu within the respective applications. Use
Provider Center to add a consumer, create and manage the registration task, and share the onboarding URL. Use Consumer Center after the provider shares the onboarding URL to start or resume onboarding. If the instance supports both
roles, you can switch between the provider and consumer views.

## Benefits {#se-connections-tab__section_xls_mzb_mjc}

* Consolidated view of all connections across all stages of onboarding.
* Quick visibility into connection states without navigating to individual records.
* Simplified search and filtering to locate connections by name, version, or status.
* Direct access to registration details and connection settings from each connection card.
* Option to resume an interrupted registration as a consumer.
{#se-connections-tab__ul_ykz_4zb_mjc}

## Connection actions and states {#se-connections-tab__section_card_actions}

The following table lists the connection actions. The available actions depend on the connection state and your instance role.
{#se-connections-tab__table_card_actions__entry__3}

| Action | View | Description |
|-|-|-|
| New connection | Provider | Opens the Create a new connection form to add a consumer and create the provider-side registration task. |
| Setup connection | Consumer | Starts or resumes the consumer onboarding process after the provider completes registration and shares the onboarding URL. The entry point depends on the onboarding state. |
| View details | Provider and Consumer | Opens the connection details page. On the provider side, the default tab is Registration task if the connection isn't onboarded, and Settings if it is. On the consumer side, only the Settings tab appears. |
| Offboard Consumer | Provider | Offboards the consumer from the connection details page. If offboarding succeeds, the Connections tab opens with a confirmation message. If offboarding fails, an error message appears on the connection details page. |
| Offboard Provider | Consumer | Offboards the provider from the connection details page. If offboarding succeeds, the Connections tab opens with a confirmation message. If offboarding fails, an error message appears on the connection details page. |
[Table 1. Connection actions]

{#se-connections-tab__table_card_actions}

The connection details page displays the name of the provider or consumer company name as the title and the date the connection was established as the subtitle. The page also displays connection details such as the connection
number, contact, outbound and inbound status, and version.

Connection states
:   Each connection card displays the current state of the connection. The state changes as the connection moves through registration and onboarding. The following table describes the connection states.{#se-connections-tab__table_ivx_gyr_rkc__entry__2}

    | State | Description |
    |-|-|
    | Pending | The provider has added the consumer and created the registration request. The consumer hasn't started onboarding because the onboarding URL hasn't been used yet. |
    | Awaiting Validation | The consumer has opened the onboarding URL and started onboarding. The system creates the connection record and runs the pre-onboarding checks. |
    | Validated | The pre-onboarding checks pass and the connection is ready for the consumer to continue onboarding. |
    | Validation Failed | One or more pre-onboarding checks fail. Resolve the issues to continue consumer registration. |
    | Onboarded | Onboarding is complete. The provider and consumer instances are connected. |
    [Table 2. Connection states]

    {#se-connections-tab__table_ivx_gyr_rkc}
**Related tasks**   

* [Register a consumer from the Provider Center](https://www.servicenow.com/docs/LrTw~jZA1b93XC4USeVsSw "Register a consumer instance from the Connections tab in the Provider Center to establish a Service Exchange connection between your instance and the consumer instance.")
* [Consumer registration from the Consumer Center](https://www.servicenow.com/docs/HLD_A3ez6F_45FlnZPlnlA "Complete the registration process from the Service Exchange Connection Wizard to establish a secure connection to your provider instance.")