--- sourceDocument: Australia Service Exchange sourceDocumentLink: https://www.servicenow.com/docs/r/australia/service-exchange Release : - australia ft:locale : - en-US ft:publication_title : - Australia Service Exchange ft:clusterId : - sebrdg bundleId : - sebrdg workflow : - Customer and Industry --- # Service Exchange Center # Service Exchange Center {#ariaid-title1} Release version: Australia Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Exchange Center The Service Exchange Center provides ServiceNow customers with a centralized dashboard to monitor and manage Service Exchange connections between provider and consumer instances. It supports the entire connection lifecycle, from onboarding consumers to ongoing health monitoring and issue resolution. The center is accessible through the Provider Center or Consumer Center applications, depending on installed modules, and requires the Service Exchange admin (sbadmin) role. Show full answer Show less ## Key Features * **Health Tab:** Enables monitoring of connection health with automated scan checks that detect configuration issues and errors early. It includes guided resolution steps and management for scan suites and schedules. * **Connections Tab:** Allows users to add, monitor, and manage connections at every stage of onboarding, with connection details summarized on cards showing company, instance URL, and connection state. * **Role-Specific Actions:** Providers create connection requests and share onboarding URLs; consumers complete onboarding using these URLs. Both can view and configure connection settings and offboard connections. * **Unified Dashboard:** Consolidates health monitoring, issue detection, connection management, and scan checks into a single interface, accessible in either provider or consumer view depending on installed applications. ## Key Outcomes * Improved visibility into connection health status to proactively detect issues and reduce downtime. * Streamlined troubleshooting through automated scan checks and detailed resolution guidance. * Efficient management of all connections from onboarding through offboarding without needing to open individual records. * Ability to resume interrupted onboarding processes from the consumer view. * Access to consolidated registration details and connection settings directly from connection cards. The Service Exchange Center enables you to monitor connection health, resolve scan check issues, and add and manage Service Exchange connections from a single dashboard in the Provider Center or Consumer Center applications. Using single dashboard, you can manage and monitor Service Exchange connections between provider and consumer instances. It covers the full connection lifecycle, from registering consumers and completing the onboarding to monitoring connection health and resolving issues. Automated scan checks detect configuration issues and errors, and guided resolution steps help you fix each issue. The Service Exchange Center includes the two tabs: * Health: Monitor the health of your connections and identify issues early. Automated scan checks detect configuration issues and errors, and each issue includes troubleshooting steps to resolve it. You can also manage scan suites and their schedules. The Health tab includes the Resolution center, Connection health, and Scan suites tabs. For more information, see [Health tab](https://www.servicenow.com/docs/d8UiDZN9I4CEzC30X1RxCA "The Service Exchange Health tab shows connection health, open issues, and scan suites in one view, with resolution steps for each issue."). * Connections: Add, monitor, and manage connections across every stage of onboarding. Each connection appears as a card that shows its company, instance URL, and current state. For more information, see [Connections tab](https://www.servicenow.com/docs/tOTbfOmFlhvmr7OLDMK9RA "The Connections tab in the Provider Center and Consumer Center lists your Service Exchange connections. Provider Center also shows registration requests that are created when a provider adds a consumer. After the provider completes registration and shares the onboarding URL, the consumer uses Consumer Center to continue onboarding."). {#se-se-center__ul_xr1_bqp_skc} The health dashboard works the same way in both the provider and consumer views, but some actions are role-specific. A provider creates connection requests and shares the onboarding URL with the consumer. A consumer uses that URL to complete onboarding and connect to the provider. Both can view connection details, configure the settings they control, and offboard a connection. Health monitoring, issues, and scan checks are available in both views, and each view shows the connections for that role. The dashboard displays the provider or consumer view, depending on which Service Exchange applications are installed on the instance. If both the provider and consumer applications are installed, you can switch between the two views. ## Role requirements {#se-se-center__section_vbv_mzb_d3c} The Service Exchange admin (sb_admin) role is required to access the Service Exchange Center. ## How to access {#se-se-center__section_w3h_y2k_33c} The Service Exchange Center is available from the Administration menu of the Provider Center or Consumer Center module, depending on which Service Exchange applications are installed on your instance. If both the provider and consumer applications are installed, you can switch between the provider and consumer views. ## Benefits {#se-se-center__section_mpc_4zb_d3c} * View connection health status * Detect configuration issues early with automated scan checks to reduce downtime and troubleshooting effort * Resolve known errors using detailed resolution steps * Fix known connection errors automatically when a connection goes down * Access consolidated health monitoring, connection management, and scan checks in one location * View all connections across every onboarding stage, and monitor them without opening individual records * Access registration details and connection settings from each connection card * Resume an interrupted onboarding from the consumer view {#se-se-center__ul_dhw_4zb_d3c} **Related concepts** * [Health tab](https://www.servicenow.com/docs/d8UiDZN9I4CEzC30X1RxCA "The Service Exchange Health tab shows connection health, open issues, and scan suites in one view, with resolution steps for each issue.") * [Connections tab](https://www.servicenow.com/docs/tOTbfOmFlhvmr7OLDMK9RA "The Connections tab in the Provider Center and Consumer Center lists your Service Exchange connections. Provider Center also shows registration requests that are created when a provider adds a consumer. After the provider completes registration and shares the onboarding URL, the consumer uses Consumer Center to continue onboarding.") * [Instance scan checks](https://www.servicenow.com/docs/KHLA05IvgPTTYoIZmb3a1w "Instance scan checks in Service Exchange proactively identify issues and system inconsistencies, helping administrators maintain system health and reduce downtime. The health dashboard displays findings, errors, and check statuses, helping you quickly identify and resolve problems.")