---
sourceDocument: Australia Service Exchange
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/service-exchange

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Service Exchange

ft:clusterId :

    - sebrdg

bundleId :

    - sebrdg

workflow :

    - Customer and Industry


---

# Acknowledge FDS offering request

# Acknowledge foundation data sync offering request {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Acknowledge a foundation data sync (FDS) offering request and send a sample payload to help your consumer understand the type of data they'll receive.

## Before you begin

Role required: admin

## About this task

After a consumer requests an FDS offering, the system generates an FDS request and corresponding FDS subscriptions in your Service Exchange instance.

If Auto acknowledge FDS Requests option isn't selected, you must manually acknowledge the consumer's FDS request to inform them that you're working on the request. Then, send a sample payload to help
them understand the type of data they'll receive.

Also, when a consumer requests an FDS offering, you receive an email notification about the new request, including any required actions.

## Procedure

1. Navigate to AllService Exchange ProviderOpen RecordsFDS Request.
2. Open the provider offering request by selecting the record number in the Number column.
3. Select the Acknowledge button.  
   The request state changes from Received to Work In Progress.
4. Send a sample payload for each subscription.  
   Each sample payload contains up to five records of sample data.
   1. From the Foundation Data Provider Subscription related list, open the subscription by selecting the record number in the Number column.
   2. Select the Send Sample button.  
      The sample payload sent to your customer is listed under the Sample Payload column in the Subscription Items related list.
   {#service-bridge-v2-acknowledge-FDS-request__substeps_qrr_1sf_sfc}

## Result

A sample payload for each subscription is sent to the consumer as sample data. Consumers can review the sample to verify the data structure and content before accepting the full data synchronization.

## What to do next

[Publish a foundation data subscription](https://www.servicenow.com/docs/I5hoX3kwW7vx2gsOHoHJ3w "Publish the foundation data sync (FDS) subscription to complete the foundation data sync after the consumer configures and accepts the subscription.").

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