---
sourceDocument: Australia Service Exchange
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/service-exchange

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Service Exchange

ft:clusterId :

    - sebrdg

bundleId :

    - sebrdg

workflow :

    - Customer and Industry


---

# Create a consumer criteria

# Create a consumer criteria {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Using consumer criteria associated with record producers and other configurations, Service Exchange automatically generates the entitlement records that are replicated to eligible consumer instances.

## Before you begin

Role required: admin

## Procedure

1. In the Consumer Criteria related table, select New.
2. In the Condition field, select the Lookup using list icon, and then either select an existing condition or create a new condition![Lookup using list icon]().

   | Option | Action |
   | Select existing condition | From the list, select an existing condition. |
   | Create a new condition | 1. In the Entity Criteria popup, select New. 2. On the Consumer criteria new record form, fill in the fields.For a description of the field values, see [Consumer criteria record form](https://www.servicenow.com/docs/F4ephCbOh7QeCLjuZrdTfw "Field descriptions for the consumer criteria new record form contains information on consumer criteria new record form field values."). 3. Select Submit. 4. From the criteria list, select your criteria. {#service-bridge-v2-create-consumer-criteria__ol_ar3_nd2_5fc} |
   |-|-|

   {#service-bridge-v2-create-consumer-criteria__choicetable_yhh_n4d_5fc}

## Consumer criteria {#service-bridge-v2-create-consumer-criteria__example_ifp_x22_5fc}

The following examples show how consumer criteria can be configured.

This consumer criteria can be used to entitle content to Service Exchange customers that have an active sold product where product name contains Laptop -- DaaS.

This consumer criteria entitles content to the Boxeo Service Exchange consumer. It is used to query the Service Exchange Connection table and is filtered with Boxeo as the consumer.

This consumer criteria entitles content to Service Exchange consumers that have an active contract where the Contract model is Print Solution and the Contract Type is Service Contract.