---
sourceDocument: Australia Service Exchange
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/service-exchange

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Service Exchange

ft:clusterId :

    - sebrdg

bundleId :

    - sebrdg

workflow :

    - Customer and Industry


---

# Glossary

# Service Exchange glossary {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read  
A list of terms used in Service Exchange.

## A {#ariaid-title2}

Glossary terms are grouped alphabetically.

### application scope {#ariaid-title3}

A unique namespace and a set of permissions to access application files and data. Admins can specify the data that is accessible to other applications from the application record or from each table record.

### attachment sync {#ariaid-title4}

A feature that synchronizes file attachments between provider and consumer instances, ensuring both parties have access to attachments.

### authorized user {#ariaid-title5}

An individual user record that is permitted to access Service Exchange instances, as defined by the admins.
**Related tasks**   

* [Add an authorized user](https://www.servicenow.com/docs/xg6S8lzDp5KMZRAQRFo3iQ "As a consumer, add new authorized users to control the access to catalog items that are entitled to you by your provider.")

## B {#ariaid-title6}

Glossary terms are grouped alphabetically.

### bi-directional integration {#ariaid-title7}

A connection that enables data and updates to flow both ways between provider and consumer Service Exchange instances to keep linked records in sync.

## C {#ariaid-title8}

Glossary terms are grouped alphabetically.

### consumer {#ariaid-title9}

A person or an organization that receives services from a provider through Service Exchange.
**Related reference**   

* [Service Exchange for Consumers](https://www.servicenow.com/docs/IRelhrSBi_3RqUhtsUFlug "Use the Service Exchange for Consumers application to seamlessly interact and collaborate with your providers.")

### consumer application {#ariaid-title10}

A Service Exchange component installed on the consumer's instance that enables users to request services, track fulfillment, and exchange updates with their provider.
**Related reference**   

* [Components installed with Service Exchange for Consumers](https://www.servicenow.com/docs/PP7BfK~_kg7f2ogtemMdhw "Several types of components are installed with activation of the Service Exchange for Consumers application including tables, user roles, and business rules.")

### consumer criteria {#ariaid-title11}

A filter criteria that determine which consumers are entitled to specific Service Exchange content, such as catalog items or tasks.
**Related tasks**   

* [Create a consumer criteria](https://www.servicenow.com/docs/H~vOuMhzWFOZozzREKwtHA "Using consumer criteria associated with record producers and other configurations, Service Exchange automatically generates the entitlement records that are replicated to eligible consumer instances.")

### configuration revision {#ariaid-title12}

A versioned update to various [entitlements](https://www.servicenow.com/docs/CB8OLz2O~a4zyEfguWt8LQ#gloss-entitlement), such as a remote record producer, remote task definition, or FDS offering, which enables providers to introduce new features without disrupting existing consumer entitlements.
**Related concepts**   

* [Configuring revisions](https://www.servicenow.com/docs/xCbGe5i_BsgSbbDWZeItGg "As a provider, you can update the configurations of remote record producers, remote task definitions, and foundation data sync offerings. You can also create new versions that can be entitled to consumers.")

## D {#ariaid-title13}

Glossary terms are grouped alphabetically.

### domain separation {#ariaid-title14}

A process to separate data, processes, and administrative tasks into logical groupings called domains. Admins can then control the information available to each domain, including which users can see and access the data. Typically used only in Multiple Service Provider (MSP) organizations.

## E {#ariaid-title15}

Glossary terms are grouped alphabetically.

### entitlement {#ariaid-title16}

A configuration mechanism in Service Exchange that determines which remote content, such as catalog items, record producers, remote tasks definitions, a consumer instance is allowed to access.
**Related concepts**   

* [Creating entitlements in Service Exchange for Providers](https://www.servicenow.com/docs/d0QyCNTe~J4kx84LvItLHQ "Using consumer criteria associated with record producers and other configurations, Service Exchange automatically generates the entitlement records that are replicated to eligible consumer instances.")

## F {#ariaid-title17}

Glossary terms are grouped alphabetically.

### flow action {#ariaid-title18}

A predefined automation step in Workflow Studio that helps manage repetitive tasks in Service Exchange.
**Related concepts**   

* [Flow action](https://www.servicenow.com/docs/r5kTePPqdvy28aS7zLMBsw "Workflow Studio predefined actions help you preserve mapped variable integrity and maintain flow compatibility across configuration revisions.")

### foundation data sync {#ariaid-title19}

A mechanism for scheduled, structured synchronization of foundational data (such as assets, users, or locations) from provider to consumer instances.
**Related concepts**   

* [Foundation data sync](https://www.servicenow.com/docs/klGBSQhfqp3KVzVrw7ExYg "Foundation data sync (FDS) enables structured, periodic data sharing from provider to consumer and consumer to provider instances. FDS ensures that both providers and consumers can share and receive accurate, up‑to‑date foundational data, supporting better service delivery and operational alignment.")

## H {#ariaid-title20}

Glossary terms are grouped alphabetically.

### health dashboard {#ariaid-title21}

A centralized UI that displays health of connected instances, the results of system health checks, errors, and scan statuses in Service Exchange.
**Related concepts**   

* [Service Exchange Center](https://www.servicenow.com/docs/ncscEckxYZI~gktcuqft8A "The Service Exchange Center enables you to monitor connection health, resolve scan check issues, and add and manage Service Exchange connections from a single dashboard in the Provider Center or Consumer Center applications.")

## I {#ariaid-title22}

Glossary terms are grouped alphabetically.

### instance scan checks {#ariaid-title23}

Automated tests that identify configuration issues or system inconsistencies in Service Exchange to help administrators maintain system health and reduce downtime.
**Related concepts**   

* [Instance scan checks](https://www.servicenow.com/docs/KHLA05IvgPTTYoIZmb3a1w "Instance scan checks in Service Exchange proactively identify issues and system inconsistencies, helping administrators maintain system health and reduce downtime. The health dashboard displays findings, errors, and check statuses, helping you quickly identify and resolve problems.")  
**Related reference**   

* [List of scan checks](https://www.servicenow.com/docs/7hoWI5cc89xpxrBQZzdL1A "Multiple scan checks are available in Service Exchange to help you identify issues and system inconsistencies, enabling you to maintain system health and reduce downtime.")

## J {#ariaid-title24}

Glossary terms are grouped alphabetically.

### Journal Field Framework {#ariaid-title25}

A framework that synchronizes journal-type fields, such as comments and work notes, between provider and consumer instances, preserving operational history and user attribution.
**Related concepts**   

* [Journal field frameworks](https://www.servicenow.com/docs/7Ej3Xi1ycPzBPjW1GAdptQ "The Journal Field Framework (JFF) enables real-time synchronization of journal type fields, such as comments and work notes, between provider and consumer.")

## K {#ariaid-title26}

Glossary terms are grouped alphabetically.

## L {#ariaid-title27}

Glossary terms are grouped alphabetically.

## M {#ariaid-title28}

Glossary terms are grouped alphabetically.

### magic link {#ariaid-title29}

A special URL that allows a consumer user to access a resource in the provider instance directly, bypassing manual login for a seamless experience.
**Related concepts**   

* [Magic links](https://www.servicenow.com/docs/0wSodrBABtC09d_9mUh1Gg "Magic links enable seamless authentication from a consumer instance to a provider instance in Service Exchange, enabling consumers to access shared resources without manual login. This mechanism supports both per-user and single-user login modes and is particularly useful for HR tasks, catalog submissions, and knowledge base access.")

## N {#ariaid-title30}

Glossary terms are grouped alphabetically.

## P {#ariaid-title31}

Glossary terms are grouped alphabetically.

### Partner {#ariaid-title32}

A person or an organization that supports service fulfillment on behalf of a provider, so a partner is essentially a provider for the provider's. Providers can delegate specific tasks to fulfillment partners, who operate within the same Service Exchange infrastructure. These partners receive, update, and complete tasks in real time, ensuring transparency, continuity, and coordinated service delivery across all participating parties.

### persona {#ariaid-title33}

A category used to define entitlement to catalog items or services by grouping authorized users.
**Related concepts**   

* [Personas for providers](https://www.servicenow.com/docs/xASytCD1Nq8MRIUCKfNCWw "Learn about the roles, skills, and tasks for the different users in the Service Exchange for Providers application.")

### proactive case {#ariaid-title34}

A case automatically generated to proactively notify and address impacted customers before they report an issue.

### provider {#ariaid-title35}

An organization or instance that offers and fulfills services for consumers using Service Exchange.
**Related reference**   

* [Service Exchange for Providers](https://www.servicenow.com/docs/tG0vASLgxMPLjIXiiy_1gQ "Use the Service Exchange for Providers application to create and publish service catalogs, receive and fulfill consumer requests, and integrate with consumer instances.")

### provider application {#ariaid-title36}

The Service Exchange component installed on the service provider's instance. It allows providers to publish service catalogs, manage requests, and fulfill tasks for consumers.
**Related reference**   

* [Components installed with Service Exchange for Providers](https://www.servicenow.com/docs/5EHhxu5wE2vwwjsmedczGA "Several types of components are installed when you activate the Service Exchange for Providers application, including tables, user roles, and business rules.")

### provider task {#ariaid-title37}

A task created in the provider instance to fulfill a consumer request, with status and updates synchronized to the consumer instance.
**Related concepts**   

* [Provider tasks](https://www.servicenow.com/docs/4grRQx_HCCjvSW1JEG3DZA "Enable all providers using Service Exchange to be transparent and collaborative with their consumers who use ServiceNow.")

## R {#ariaid-title38}

Glossary terms are grouped alphabetically.

### registration task {#ariaid-title39}

A task record initiates and monitors the status of a secure, bi-directional connection between provider and consumer instances, typically initiated by the provider.

### remote catalog {#ariaid-title40}

A catalog of services created by the provider and made available to consumers as catalog items in their own instance.
**Related concepts**   

* [Create remote catalogs in Service Exchange for providers](https://www.servicenow.com/docs/n6IwoyxokmokBNbfkJhJKw "As a provider, you can create remote catalogs to automate the task fulfillment process for your consumers.")

### remote record producer {#ariaid-title41}

A configuration record that defines variables and inputs a consumer must provide to submit a request. When used, it creates a [provider task](https://www.servicenow.com/docs/CB8OLz2O~a4zyEfguWt8LQ#gloss-provider-task) on the provider instance and triggers the appropriate fulfillment action. Task updates remain visible in both the provider and consumer instances throughout the process.

Also know as
RRP.
**Related concepts**   

* [Remote record producers in Service Exchange](https://www.servicenow.com/docs/yTgORaLJHuNH_2JOt40XmQ "Remote record producers in Service Exchange for Providers are service requests published in consumer instances. They enable your consumer to request provider services through their service catalog.")

### remote task {#ariaid-title42}

A linked task that enables synchronization of incidents, cases, or service requests between provider and consumer instances.
**Related concepts**   

* [Remote tasks](https://www.servicenow.com/docs/sTSWmhW7LnpEdhW8zppZGg "Learn how you, as a provider, can resolve and fulfill multiple consumer tasks, such as incidents, cases, and service requests, by using remote tasks. Also as a consumer, you can assign the incidents to multiple providers for resolution.")

### role {#ariaid-title43}

A category assigned to a group or user to grant access to specific privileges in Service Exchange.
**Related concepts**   

* [Personas for providers](https://www.servicenow.com/docs/xASytCD1Nq8MRIUCKfNCWw "Learn about the roles, skills, and tasks for the different users in the Service Exchange for Providers application.")

## S {#ariaid-title44}

Glossary terms are grouped alphabetically.

### scratchpad {#ariaid-title45}

A feature that allows providers and consumers to exchange additional structured data (name-value pairs) associated with tasks, synchronized automatically between instances.
**Related concepts**   

* [Using the Scratchpad for Service Exchange tasks](https://www.servicenow.com/docs/Gdb_zxWPOAkVMHjywKbqHg "The Scratchpad feature facilitates exchange of additional data between provider and consumer instances while performing Service Exchange tasks.")

### Service Exchange {#ariaid-title46}

An application that connects multiple ServiceNow instances (provider, consumer, partner) to enable seamless, bi-directional service delivery, collaboration, and data synchronization across organizational boundaries.
**Related concepts**   

* [Exploring Service Exchange](https://www.servicenow.com/docs/WBdmQ4ozWJJHdZ5So45gcg "Service Exchange helps providers, consumers, and partners connect their ServiceNow instances to build secure business workflows across the ServiceNow ecosystem.")

## T {#ariaid-title47}

Glossary terms are grouped alphabetically.

### transform framework {#ariaid-title48}

A tool for mapping and converting data between provider and consumer instances during remote task synchronization in Service Exchange. Transforms can be created once and reused across all remote task definitions.
**Related concepts**   

* [Transform data with the Service Exchange transform framework](https://www.servicenow.com/docs/CaBXqWsJnv9QIiV1_Wli7g "Use the Transform Framework to integrate tasks between two ServiceNow instances to transform remote task data in the Service Exchange application.")

## V {#ariaid-title49}

Glossary terms are grouped alphabetically.

### variable {#ariaid-title50}

A form field that collects user input data in catalog items or remote record producers. Variables define the type, format, and validation rules for the information users provide when submitting service requests.

### variable set {#ariaid-title51}

A modular collection of variables that can be reused across multiple remote record producers to ensure consistency in data collection.