---
sourceDocument: Australia Service Exchange
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/service-exchange

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Service Exchange

ft:clusterId :

    - sebrdg

bundleId :

    - sebrdg

workflow :

    - Customer and Industry


---

# Off-board a provider

# Off-board a Service Exchange provider {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Off-board a provider connection and delete all related records.

## Before you begin

Role required: admin, sn_sb.admin

## Procedure

1. Navigate to AllService Exchange ConsumerProvider Connections.
2. Click on the Number column to open the provider connection record.
3. Click Off-Board Provider.  
   You will see a confirmation message indicating that this action will off-board this connection and delete all related connection records.
4. Click OK to off-board the provider connection.
5. If you want to delete all related tasks, select the Delete all existing tasks for this connection checkbox in the confirmation message, and enter Delete in the dialog box that appears and click OK.  
   The consumer will be off-boarded and all related data will be deleted.
{#service-bridge-v2-offboard-provider__steps_rhy_yy4_5bc}

## Result

The following tables are deleted:

* Connection tables:
  * ih_sync_capture_definition
  * ih_sync_outbound_definition
  * ih_sync_inbound_definition
  * ih_sync_process_event
  * ih_sync_remote_system
  * http_connection
  * sys_user
  * sys_user_has_role
  * sys_alias
  * oauth_2_0_credentials
  * oauth_credential
  * oauth_requestor_profile
  * oauth_entity_profile
  * oauth_entity
  * sn_sb_rps_connection
  * sn_transport_queue
  * sn_transport_profile
  * sn_sb_con_service_bridge_settings
  * sn_sb_con_authorized_user
  * sn_sb_con_persona
  * sn_sb_con_provider_connection
  * sn_sb_con_entitlement
  {#service-bridge-v2-offboard-provider__ul_mrv_pbp_5bc}
* The following tables are deleted only if you select the Delete all existing tasks for this connection checkbox in the confirmation dialog:
  * Tasks
    * sn_sb_con_provider_task
    * sn_sb_con_remote_task
    {#service-bridge-v2-offboard-provider__ul_xvw_qbp_5bc}
  * Entitlements
    * sn_sb_con_remote_record_producer
      * item_option_new
      * item_option_new_set
      {#service-bridge-v2-offboard-provider__ul_enz_tbp_5bc}
    * sn_sb_con_remote_task_def (and child tables)
      * sn_sb_con_remote_task_variable
      * sn_sb_con_inbound_field
      * sn_sb_con_outbound_field
      {#service-bridge-v2-offboard-provider__ul_fnz_tbp_5bc}
    {#service-bridge-v2-offboard-provider__ul_czz_fcp_5bc}
  {#service-bridge-v2-offboard-provider__ul_scl_2cp_5bc}
{#service-bridge-v2-offboard-provider__ul_zx3_xx4_5bc}

*[\>]: and then