---
sourceDocument: Australia Service Exchange
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/service-exchange

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Service Exchange

ft:clusterId :

    - sebrdg

bundleId :

    - sebrdg

workflow :

    - Customer and Industry


---

# Using the Scratchpad for tasks

# Using the Scratchpad for Service Exchange tasks {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Scratchpad feature facilitates exchange of data between provider and consumer instances while performing Service Exchange tasks.

Both providers and consumers can add, update, and remove information to and from the Scratchpad table. See [Using the Scratchpad for Service Exchange tasks](https://www.servicenow.com/docs/Gdb_zxWPOAkVMHjywKbqHg "The Scratchpad feature facilitates exchange of additional data between provider and consumer instances while performing Service Exchange tasks.") for detailed information on how to use the Scratchpad feature.