---
sourceDocument: Australia Service Exchange
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/service-exchange

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Service Exchange

ft:clusterId :

    - sebrdg

bundleId :

    - sebrdg

workflow :

    - Customer and Industry


---

# Using the Scratchpad

# Using the Scratchpad for Service Exchange tasks {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Scratchpad feature facilitates exchange of additional data between provider and consumer instances while performing Service Exchange tasks.

Both providers and consumers can add, update, and remove information to and from the Scratchpad table. Using server side scripts, name-value pairs are associated with Provider Tasks and Remote tasks and this data is automatically
synced between the instances. Shared data must be associated with a Provider or a Remote Task, and is automatically synced if the associated task is active.

The PSBScratchpadUtil API allows providers to share extra information that is outside of any other Service Exchange service, with their consumers. See [PSBScratchpadUtil - Scoped](https://www.servicenow.com/docs/access?context=PSBScratchpadUtilScopedAPI&version=australia&pubname=australia-api-reference&ft:locale=en-US) for more details.

The CSBScratchpadUtil API allows consumers to share extra information that is outside of any Service Exchange service with their providers. See [CSBScratchpadUtil - Scoped](https://www.servicenow.com/docs/access?context=CSBScratchpadUtilScopedAPI&version=australia&pubname=australia-api-reference&ft:locale=en-US) for more details.  
Note:  
* If the associated task is deactivated or deleted, the scratchpad data is deleted after 3 days. This setting can be modified using the `sn_sb.scratchpad.autodelete.days` property.
* Each task can have a maximum of 50 scratchpad entries.
* Data in the scratchpad cannot exceed 4000 characters.
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Example Scratchpad use case: This example shows how data in the Scratchpad is synced between the consumer and provider instances.

* A consumer orders a laptop from the local catalog. The local catalog in this case is a [Remote Record Producer](https://www.servicenow.com/docs/yTgORaLJHuNH_2JOt40XmQ "Remote record producers in Service Exchange for Providers are service requests published in consumer instances. They enable your consumer to request provider services through their service catalog.").
* This request is immediately forwarded the provider and appears as a Provider Task on the provider's instance.
* The provider then selects a laptop from the inventory and sets it up. The provider adds relevant information like the serial number, model, configuration to the Scratchpad, which is automatically sent to the consumer.
* On the consumer's instance, the Scratchpad data is retrieved and updated on the local database.
* The laptop is then assigned to the consumer.
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