--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Administer # Administering data ingestion and model alignment with API Insights {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Administering Data Ingestion and Model Alignment with API Insights The Overview tab in the API Insights workspace offers a centralized view of data ingestion activities and integration health. CMDB administrators can access this tab to monitor incoming API data, assess alignment with the data model, and address any misaligned or incomplete data, ensuring accurate CMDB records. Show full answer Show less ## Key Features * **Search APIs:** Locate specific APIs for review or management. * **Connection Status:** View total active API connections and processing errors to ensure reliable data ingestion. * **Active Connections:** Count of installed connections with active import schedules. * **Errors:** Total number of processing errors for installed connections. * **API Clustering Recommendations:** Displays clustering recommendations based on data model settings. * **APIs by Discovery Source:** Count of discovered APIs grouped by source. * **APIs by Life Cycle:** Count of APIs categorized into Operational, Deploy, or End of Life stages. * **APIs by Type:** Categorization of APIs by protocol, including REST, GraphQL, and SOAP. * **APIs by Environment:** Count of APIs deployed across Development, Test, and Production environments. * **APIs by Ownership Group:** Count of APIs categorized by assigned ownership groups. * **APIs Missing Data:** Count of APIs lacking key attributes, visually indicating severity to prioritize remediation. * **APIs by Business Application:** Count of APIs linked to business applications to enhance integration tracking. * **Connections Overview:** Summary of API data connections' status and activity using Service Graph Connectors. ## Key Outcomes By utilizing the Overview tab and its features, CMDB administrators can effectively monitor and manage API data ingestion. This leads to improved data quality, better alignment with the data model, and more efficient remediation of issues that affect the integrity of CMDB records. The Overview tab in the API Insights workspace provides a centralized view of data ingestion activities and integration health. ## Access the API Insights Overview tab {#api-insights-overview-page-cmdb-admin__section_mxp_34r_wbc} To access the Overview tab, navigate to WorkspacesAPI Insights. The Overview tab opens by default. ## Required roles {#api-insights-overview-page-cmdb-admin__section_kxp_34r_wbc} CMDB administrators can access the Overview tab within the API Insights workspace to monitor incoming API data, evaluate alignment with the data model, and take action on misaligned or incomplete data to verify consistent and accurate CMDB records. They can view and resolve errors in connections when importing API data into CMDB using Service Graph Connectors and adjust data based on clustering recommendations. Note: As a user with the sn_cmdb_admin role, you need additional roles such as ml_report_user and cmdb_inst_admin to access some of the features and data. ## Features {#api-insights-overview-page-cmdb-admin__section_z3r_t3f_kcc} Access the various cards on the Overview tab to gain insights on the API data available in your organization. Note: Select a segment or count on a chart to open the KPI Details page and analyze how a specific metric trends over time. To learn more about the KPI Details feature, see [KPI Details](https://www.servicenow.com/docs/access?context=kpi-details&version=australia&pubname=australia-now-intelligence&ft:locale=en-US). {#api-insights-overview-page-cmdb-admin__table_cnz_34b_mfc__entry__3} | Feature | Description | Required roles | |-|-|-| | Search APIs | API search within the organization to locate specific APIs for review or management. | sn_cmdb_admin | | Connection status | Total count of active API connections and processing errors. Provides insight into the status of API connections and highlights any processing issues to verify reliable data ingestion. Active connections : Total number of installed connections with active import schedules. Select the count to view installed connections. Errors : Total number of processing errors for installed connections. | sn_cmdb_admin and cmdb_inst_admin | | API clustering recommendations | Number representing the current clustering recommendation, based on the data model recommendation settings. See [Configure data model recommendations for API clustering in API Insights](https://www.servicenow.com/docs/LX8UYBep~kxo48rtvTyQnA "Set recommendations for clustering API components to align the organization's data with the desired data model."). | sn_cmdb_admin, ml_report_user, and platform_ml_read | | APIs by discovery source | Total count of discovered APIs grouped by source. Provides insight into the discovery methods of APIs across your organization. | sn_cmdb_admin | | APIs by life cycle | Total count of APIs grouped by life cycle stage as Operational, Deploy, or End of Life. Provides visibility into API readiness and maintenance status across your organization. | sn_cmdb_admin | | APIs by type | Total count of APIs categorized by protocol or communication type. Includes technologies such as REST, GraphQL, and SOAP, providing insight into the integration styles and interoperability across your organization. | sn_cmdb_admin | | APIs by environment | Count of APIs deployed in each environment. Highlights distribution across Development, Test, and Production stages, enabling monitoring of deployment progress and assessment of risk exposure. | sn_cmdb_admin | | APIs by ownership group | Total count of APIs categorized by assigned ownership group. Groups APIs by managing team or function, as defined by an enterprise architect administrator with the sn_api_insights_ws.api_mgmt_architect_admin role in settings. For more information on setting an ownership group, see [Configure settings to manage APIs in API Insights](https://www.servicenow.com/docs/NFL98Ma8EDEz1qbRBxU6SQ "Configure API Insights settings, including API creation tools, relationship models, ownership groups, and automated workflows, to streamline API governance and operational processes."). | sn_cmdb_admin | | APIs missing data | Count of APIs missing key attributes, including business context, ownership group, product model, or design. Each bar represents a key attribute and indicates the number of APIs missing the attribute. Color coding indicates the severity of missing data: Red : More than 50% of APIs are missing the attribute. Yellow : Between 10% and 50% of APIs are missing the attribute. Green : Less than 10% of APIs are missing the attribute. Use the visual indicator to prioritize remediation efforts based on data completeness. Select a bar in the bar chart to start the remediation process. See [Identifying and remediating missing API data in API Insights](https://www.servicenow.com/docs/kj0_75Z5z0Y~WZ8ql~kkrA#api-insights-resolve-gaps "Identify and remediate missing API data in the API Insights workspace by linking missing elements and verifying complete API records."). | sn_cmdb_admin | | APIs by business application | Count of APIs linked to business applications. Enables tracking of API connections to business applications to improve integration after connections are established. | sn_cmdb_admin | | Connections overview | Summary of the status and activity of API data connections using Service Graph Connectors, including counts of successful, failed, or unknown connection tests, recent import success rate, and the number of connections currently processing data imports. | sn_cmdb_admin and cmdb_inst_admin | [Table 1. Overview tab features for CMDB administrators] {#api-insights-overview-page-cmdb-admin__table_cnz_34b_mfc} *[\>]: and then