---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Extend ServiceNow AI Platform capabilities

# Extend ServiceNow AI Platform capabilities {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Extend the ServiceNow AI Platform with additional applications and
features.

## Get started {#capabilities-bundle-landingpage__section_o5j_ndm_pvb}

Choose one of these tiles to get started.  

|-|-|-|
| [Manage the Configuration Management Database (CMDB) Configure connected devices, apps, and services you use with a powerful decision support tool.](https://www.servicenow.com/docs/lBuR~eaj9YdywKeSxTiK5Q "The Configuration Management Database (CMDB) application is a centralized source that gives you full visibility into your IT environment. By storing information about your organization's infrastructure and how it is configured, this system allows you to monitor your network and help improve stability and best performance. Other ServiceNow applications enhance the effectiveness of the CMDB application or closely overlap to enable needed business goals.") | [Manage Instance Data Sources Handle all your data efficiently across instances, databases, and more.](https://www.servicenow.com/docs/Vo2wBpnvD_u_oub~n6EdyQ "Data management is critical to success in all aspects of your business. Platform tools give you full control over your data, whether in instances, databases, or third-party applications.") | [Manage Content Create and share documents and knowledge articles with your users.](https://www.servicenow.com/docs/gmz7qhh1Iyq4IF_UrC8_~Q "Handle all the necessary aspects of document and knowledge base management for your enterprise with several ServiceNow products.") |
| [Manage Services Manage service-related applications like self-service, and the service catalog.](https://www.servicenow.com/docs/Q2YqOvcstgqm6dq6PAYPyg "Give your customers tailored catalogs for products, and create portals for service requests, using the ServiceNow Service Catalog app.") | [Manage People and Work Take care of administrative and management demands in one place.](https://www.servicenow.com/docs/guFRVuIheJybjQMLTuOaXw "Use these applications to help streamline communications, manage work assignments and interactions, and assess employee skills.") | [Additional Capabilities Explore additional capabilities.](https://www.servicenow.com/docs/5Jak_uG~8VPIjGRcxSKm2A "Explore additional ServiceNow ServiceNow AI Platform capabilities features.") |
[ ]

{#capabilities-bundle-landingpage__table_kqk_ttx_r5b}

## Manage the CMDB {#capabilities-bundle-landingpage__section_ydq_wbs_dvb}

Control your organization's infrastructure by tracking assets, services, and the relationships between them in the CMDB. Use configuration strategies and consistent modeling in the CMDB to work with all ServiceNow products on the ServiceNow AI Platform.

## Manage Instance Data Sources {#capabilities-bundle-landingpage__section_v32_j52_2vb}

Ensure clear oversight of all data in your instances, databases, and third-party applications using ServiceNow tools to manage data retrieval, storage, sharing, standardization, and monitoring.

## Manage Content {#capabilities-bundle-landingpage__section_ocd_j52_2vb}

Give your users access to the information that they need quickly and easily using the content management suite with products for document and knowledge base management.

## Manage Services {#capabilities-bundle-landingpage__section_djf_j52_2vb}

Give your customers tailored catalogs for products and create portals for service requests using the ServiceNow®
Service Catalog application. Combine this application with the Self-Service plugin to provide your users with quick access to the tools at their disposal.

## Manage People and Work {#capabilities-bundle-landingpage__section_hz2_j52_2vb}

Supervise personnel, assignments, and tasks all on the ServiceNow AI Platform using tools to centralize communications, connect agents and users across apps, assess and associate skills with people, and assign tasks based on available personnel.

## Legacy Capabilities {#capabilities-bundle-landingpage__section_cqf_j52_2vb}

Explore the various ServiceNow
Legacy options for past releases of the ServiceNow AI Platform, including automated work processes, communications process management, and voice and text messaging integrations.