---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# ServiceNow Voice reference

# ServiceNow
Voice reference {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics provide additional information about components installed with ServiceNow
Voice.
* **[Components installed with ServiceNow Voice Core](https://www.servicenow.com/docs/o4e6b_uCU25Ss2FO6oMNWg)**   
  Several types of components are installed with activation of the ServiceNow Voice Core application (sn_cti_core), including user roles, plugins, and operation handlers.
* **[Components installed with Amazon Connect Integration with ServiceNow Voice](https://www.servicenow.com/docs/iSBCrXafBFNpJz5HsCqcBw)**   
  Several types of components are installed with installation of the Amazon Connect Integration with Voice application (sn_cti_amzn_cct), including user roles, plugins, and operation handlers.
* **[Components installed with ServiceNow Voice for ITSM](https://www.servicenow.com/docs/K~1geFEd~7ChITi4HHNMjQ)**   
  Several contact flows and operation handlers are installed with activation of the ServiceNow Voice for ITSM application (sn_cti_itsm_cnt).
* **[Components installed with ServiceNow Voice for CSM](https://www.servicenow.com/docs/aTPpd4FO0pPcgfANHzVO6A)**   
  Several contact flows and operation handlers are installed with Cloud Call Center for CSM application (sn_cti_csm_cnt).
* **[Components installed with ServiceNow Voice for HR Agent Workspace](https://www.servicenow.com/docs/a6~apQFXTe2Zvu929ZhalQ)**   
  Several contact flows and operation handlers are installed with ServiceNow Voice for HR Agent Workspace.