--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # CIs attestation # CIs attestation {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of CIs Attestation CIs Attestation in ServiceNow enables organizations to verify the existence and validity of their IT infrastructure and applications stored in the CMDB. As CIs are continuously ingested from multiple sources, this process helps maintain CMDB integrity by identifying and removing stale or obsolete CIs. The attestation process is managed through CMDB Workspace, where policies define which CIs require attestation and at what frequency. Show full answer Show less ## Key Features * **Attestation Policy Creation:** Use CMDB Data Manager to create policies specifying the scope and frequency of CI attestation. * **Task Assignment:** Attestation tasks are assigned to users knowledgeable about the CIs, allowing them to attest or reject the existence of the respective IT assets. * **Task Management:** Users can access and process their attestation tasks via the Tasks view in CMDB Workspace. * **Smart Detection and Auto-Attestation:** Enables automated attestation of CIs based on recent discovery data, reducing manual effort. This requires discovery to be enabled or Service Graph Connectors implemented, and certain system properties configured. ## Smart Detection Configuration Smart detection streamlines attestation by automatically identifying CIs eligible for auto-attestation based on discovery recency and source reliability. It relies on these system properties: * **sncmdbws.attestation.smartdetection.disabled:** Enables or disables smart detection (default is enabled). * **sncmdbws.attestation.smartdetection.discoverywindow:** Defines the timeframe (in days) within which a CI must have been discovered to qualify for auto-attestation (default 30 days). * **sncmdbws.attestation.smartdetection.discoverysource.exclusion:** Lists discovery sources to exclude from smart detection, typically unreliable ones. ## Benefits for ServiceNow Customers * Maintain CMDB accuracy by systematically verifying active IT infrastructure and applications. * Reduce manual attestation workload through smart detection and auto-attestation based on recent discovery data. * Ensure only valid CIs remain in the CMDB by retiring, archiving, or deleting rejected items. * Assign attestation responsibilities to knowledgeable users to improve the quality and reliability of the CMDB. Verify the existence of actual IT infrastructure and applications that you own, systematically and in bulk. As CIs are continuously ingested into the CMDB from various data sources, ensure the integrity of the CMDB. Remove any stale CIs that are associated with IT infrastructure or applications that no longer exists. Use the [CMDB Data Manager in CMDB Workspace](https://www.servicenow.com/docs/ws32TmI4zdHWpgMyB~bw4Q "Use the CMDB Data Manager in CMDB Workspace to administer policies, CIs life-cycle and attestation tasks, view analytics about on-going CMDB Data Manager processes, and to approve or reject assigned tasks.") to [create an Attestation policy](https://www.servicenow.com/docs/62u9ThyS52sKtt6pDr0jMQ "Create a CMDB Data Manager policy in CMDB Workspace to automatically process CIs life-cycle events such as deletion. Applying consistent and standard life-cycle policies to CIs helps maintain the health of the CMDB."), specifying CIs that need to be attested and the attestation frequency. Assign Attestation tasks to users that are familiar with or that manage the CIs, and who can attest or reject the IT infrastructure or applications that those CIs represent. Rejected CIs that are no longer needed can then be retired, archived, or deleted from the CMDB. Users can go to the [Tasks view in CMDB Workspace](https://www.servicenow.com/docs/5~Ah97ZmEGZ8EP~wMxO4~g "The Task view in CMDB Workspace provides task owners access for tracking and managing their tasks such as CMDB Health related tasks, certification, attestation, and lifecycle tasks generated by the CMDB Data Manager.") to see their assigned attestation tasks, and then [review and process the tasks](https://www.servicenow.com/docs/ltkvXPGG~q40tOJ4LK_jWQ "Review attestation tasks that are assigned to you or to an assignment group that you belong to in accordance with CMDB Data Manager Attestation policies. Check the physical existence of IT infrastructure or applications associated with CIs in the attestation task and then process those CIs as appropriate."). ## Smart detection and auto-attestation {#attesting-cis__section_ci_attestation_smart_detection} Smart detection streamlines and simplifies CI attestation. With smart detection you can auto-attest CIs that are automatically detected by discovery programs, based only on recent discovery results. The following conditions must be met to enable smart detection: * [Discovery](https://www.servicenow.com/docs/access?context=r-discovery&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) is enabled in your organization or [Getting started with Service Graph Connectors](https://www.servicenow.com/docs/llR5whccV6~8Oi~Q_e8~xQ "Service Graph Connectors, including API Service Graph Connectors, are predefined integrations that ingest third-party data and API data into the Configuration Management Database (CMDB) from various domains, such as security, servers, software or monitoring, Internet of Things (IoT), and cloud.") are implemented. * The system property sn_cmdb_ws.attestation.smart_detection.disabled is set to false (default value). {#attesting-cis__ul_x3x_gqs_gtb} In addition, smart detection uses the following system properties as filters when creating a list of CIs that are candidates for auto-attestation. To be included as candidates for auto-attestation, CIs must be discovered: * Within the discovery time window specified by the sn_cmdb_ws.attestation.smart_detection.discovery_window system property (for example, within the last 30 days) * By any discovery source that isn't excluded by the sn_cmdb_ws.attestation.smart_detection.discovery_source.exclusion system property {#attesting-cis__ul_ccv_l4p_dtb}Then, when you [review those candidate CIs](https://www.servicenow.com/docs/ltkvXPGG~q40tOJ4LK_jWQ "Review attestation tasks that are assigned to you or to an assignment group that you belong to in accordance with CMDB Data Manager Attestation policies. Check the physical existence of IT infrastructure or applications associated with CIs in the attestation task and then process those CIs as appropriate."), you can choose to auto-attest them. ## Properties associated with Attestation {#attesting-cis__section_qmp_s3s_wsb} {#attesting-cis__table_cny_5y4_ts__entry__2} | Property | Description | |-|-| | sn_cmdb_ws.attestation.smart_detection.disabled | Disables smart detection. * Type: true \| false * Default value: false * Values: * true: Disable smart detection. * false: Enable smart detection. {#attesting-cis__ul_jjr_ky4_bnb} * Location: [Add to System Properties \[sys_properties\]](https://www.servicenow.com/docs/access?context=t_AddAPropertyUsingSysPropsList&version=australia&pubname=australia-platform-administration&ft:locale=en-US) table. * Learn more: [Review attestation tasks in CMDB Workspace](https://www.servicenow.com/docs/ltkvXPGG~q40tOJ4LK_jWQ "Review attestation tasks that are assigned to you or to an assignment group that you belong to in accordance with CMDB Data Manager Attestation policies. Check the physical existence of IT infrastructure or applications associated with CIs in the attestation task and then process those CIs as appropriate.") {#attesting-cis__ul_lsv_mx4_bnb} | | sn_cmdb_ws.attestation.smart_detection.discovery_source.exclusion | Comma-separated list of discovery sources that are excluded in smart detection processing. For example, a data source that is unreliable in detecting CIs. CIs discovered by discovery sources in the list, can't be candidates for auto-attestation. * Type: string * Default value: Manual Entry * Location: System property * Learn more: [Review attestation tasks in CMDB Workspace](https://www.servicenow.com/docs/ltkvXPGG~q40tOJ4LK_jWQ "Review attestation tasks that are assigned to you or to an assignment group that you belong to in accordance with CMDB Data Manager Attestation policies. Check the physical existence of IT infrastructure or applications associated with CIs in the attestation task and then process those CIs as appropriate.") {#attesting-cis__ul_qpx_4xx_wsb} | | sn_cmdb_ws.attestation.smart_detection.discovery_window | Number of days (discovery window) that smart detection uses to determine whether a CI is a candidate for auto-attestation. Only CIs that were discovered within this discovery window can be candidates for auto-attestation. * Type: integer * Default value: 30 * Location: System property * Learn more: [Review attestation tasks in CMDB Workspace](https://www.servicenow.com/docs/ltkvXPGG~q40tOJ4LK_jWQ "Review attestation tasks that are assigned to you or to an assignment group that you belong to in accordance with CMDB Data Manager Attestation policies. Check the physical existence of IT infrastructure or applications associated with CIs in the attestation task and then process those CIs as appropriate.") {#attesting-cis__ul_lms_pxx_wsb} | [ ] {#attesting-cis__table_cny_5y4_ts}