---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Resolve out-of-sync state

# Resolve an out-of-sync principal class state in the Data Foundations advisor {#ariaid-title1}

Release version: Australia  
Updated June 9, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Resolve a principal class sync discrepancy by reviewing and updating the Data Foundations advisor scope in the Set principal classes dialog box.

## Before you begin

Role required: sn_cmdb_admin

## About this task

When other tools or processes change principal class designations outside the advisor, the Data Foundations advisor scope and the principal class state in the CMDB can diverge. An out-of-sync notification appears on the dashboard when this occurs. For more information, see [Principal class sync in Data Foundations advisor](https://www.servicenow.com/docs/82sDnvJOiWKIBVgHoGMRCQ "When other tools or processes add or remove principal classes outside the advisor scope, the Data Foundations advisor displays a notification prompting you to review and update the scope.").

## Procedure

1. Navigate to the Data Foundations advisor dashboard.  
   See [Access CMDB success advisor](https://www.servicenow.com/docs/p2o6XUQI1ixGDVc4Q2cHog "You can access CMDB success advisor from the Service Graph Workspace, CMDB Workspace, or Software Asset Workspace to set up and manage application-specific dashboards. Depending on your progress, you can either begin the setup or access the dashboard to monitor and manage targeted configuration items (CIs) for an application.").
2. Open the Set principal classes dialog box.
   * From the out-of-sync notification banner on the dashboard, select Manage principal classes.
   * From the Data Foundations advisor dashboard, select Manage principal classes.
3. Review the current scope against the classes listed in the inline alert.  
   Select Show more to expand the alert and see the full list of classes that other tools added or removed outside the advisor.
4. Update the scope to reflect the intended set of principal classes.
5. Select Done.
{#cmdb-sa-df-resolve-class-sync__steps_resolve_class_sync}

## Result

The advisor scope is updated, and the out-of-sync notification no longer appears on the dashboard. For more information about selecting and managing principal classes, see [Getting started with Data Foundations advisor dashboard setup](https://www.servicenow.com/docs/Z~sQHkWrB3Ec_OdrMecWtg "The Data Foundations advisor dashboard can be configured automatically on installation or upgrade, or manually through the CMDB success advisor landing page.").