---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Cloud vs Non-cloud resources chart

# Cloud vs Non-cloud resources chart {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Cloud vs Non-cloud resources chart

The Cloud vs Non-cloud resources chart in the CMDB Workspace Home view provides visibility into the distribution of configuration items (CIs) hosted on cloud services versus those hosted on non-cloud environments.
It breaks down key CI classes such as applications, databases, and datacenters, helping organizations understand where their resources reside---whether on platforms like Microsoft Azure Cloud or on local/non-cloud systems.
Show full answer Show less  
This chart is essential for organizations needing detailed insights into resource deployment to support ongoing operations, compliance, and optimization.

## Prerequisites and Data Requirements

* The **Cloud Service Accounts \[cmdbcicloudserviceaccount\]** table must exist.
* The **Logical Datacenter \[cmdbcilogicaldatacenter\]** table requires at least one record for a cloud datacenter.
* The **Datacenter Types \[sncmdbwsdatacentertype\]** table must contain at least one record classified as cloud storage, pre-populated with common cloud services like Azure Datacenter.

Only cloud services recorded in the Datacenter Types table are included in the chart calculations.

## Available Charts and Features

* **CI Classes Bar Chart:** Displays bars representing CI class and storage type pairs (e.g., Applications/Cloud). Data is refreshed every 24 hours via scheduled jobs staggered to optimize system resources.
* Users can select bars to open a detailed pane with two tabs:
  * *Cloud vs Non-cloud CIs:* Bar chart and list view of individual CIs by cloud or non-cloud status per CI class, with drill-down to CI details.
  * *CI Classes by Cloud Providers:* Pie charts showing cloud provider distribution for CIs within each CI class, with drill-down to CI lists and details.
* **Latest Updates:** Displays status of scheduled jobs (color-coded green for success, red for failures) and allows administrators to activate or deactivate these jobs individually or en masse.
* **Application Services Pie Chart:** Classifies application services into Cloud, Non-cloud, Hybrid, or Unknown categories based on the cloud/non-cloud status of their constituent CIs. Users can drill down to application service details and dependency maps.

## Operational Details and Management

* Scheduled jobs have built-in limits: a two-hour timeout and a 500,000-record collection cap. Exceeding these results in job failure and automatic stoppage.
* Jobs failing for three consecutive days (default) are automatically disabled to prevent repeated failures.
* Administrators can modify this failure threshold via the **sncmdbws.insight.category.disableafterfailure** system property and can manually resume disabled jobs.

## Benefits for ServiceNow Customers

This chart empowers ServiceNow customers to effectively monitor and analyze the distribution of their CIs across cloud and non-cloud environments, facilitating better resource planning, compliance tracking, and operational decision-making. The drill-down capabilities enable detailed investigations, while scheduled job management ensures reliable and up-to-date data availability.  
The
Cloud vs Non-cloud resources chart appears on the Home view in CMDB Workspace.

Charts showing counts and details for resources that are hosted on various cloud services versus those resources that aren't, with breakdown by key CI classes such as applications, databases, and datacenters. Resources can be deployed
on cloud services such as the Microsoft Azure Cloud, or on the local instance or other non-cloud solutions. For some ongoing operations in the organization, it might be necessary to have those details that can be difficult to obtain.  
The following conditions must be met for the Cloud vs Non-cloud resources charts to appear and to show meaningful data:

* The table Cloud Service Accounts \[cmdb_ci_cloud_service_account\] must exist.
* The Logical Datacenter \[cmdb_ci_logical_datacenter\] table must contain at least one record for a cloud datacenter.
* The Datacenter Types \[sn_cmdb_ws_datacenter_type\] table must contain at least one record for a datacenter that is classified as cloud storage in the organization. In the base system, this table is pre-populated with several records
  for common cloud services such as the Azure Datacenter \[cmdb_ci_azure_datacenter\] class. The chart calculates and shows data only for cloud services for which there's a record in the Datacenter Types \[sn_cmdb_ws_datacenter_type\]
  table.

  For details about adding datacenters in your organization, with the cloud or non-cloud classification, see .
{#cmdb-workspace-ci-overview-cloud__ul_znp_qfz_5xb}  
The following cloud vs Non-cloud charts are available:

* CI classes bar chart:Each bar in the CI classes chart represents a pair of a CI class and a storage type (cloud, non-cloud), such as the bar for Applications/Cloud. For each bar, there's a scheduled job that runs every 24 hours
  to collect and calculate the data for the bar. The running time depends on the amount and complexity of the data that a job collects, which can be different for each scheduled job. Also, the schedules of the jobs are staggered so that
  they don't all run at the same time and exhaust resources. For details about the class-specific criteria used for the chart calculations, see [Configure classes for Cloud vs Non-cloud resources in CMDB Workspace](https://www.servicenow.com/docs/ZgwEgxm1f6ikAEcAzJt6NA "Include or exclude pairs of CI Class/Type in the Cloud vs Non-cloud resources chart that appears in CMDB Workspace.").

  If there's a CI class/type pair that isn't important in the organization, you can exclude that pair from the CI classes chart. For more details, see [Configure classes for Cloud vs Non-cloud resources in CMDB Workspace](https://www.servicenow.com/docs/ZgwEgxm1f6ikAEcAzJt6NA "Include or exclude pairs of CI Class/Type in the Cloud vs Non-cloud resources chart that appears in CMDB Workspace.").  
  On the CI classes chart, you can:
  * Select a bar to open the Cloud vs Non-cloud resources pane. Then, select either of the following tabs to drill down into further details for the bar:

    Cloud vs Non-cloud CIs
    :   Shows a bar chart for CIs stored on a cloud service and those CIs that aren't, per CI class. For each CI class, select the cloud or the non-cloud bar to show the CIs that are associated with the selected bar, in a list view.
        You can then select a CI from the list to further drill down to the CI details pane.

    CI Classes by Cloud Providers
    :   Pie charts per CI class with more granular details for those CIs that are hosted on cloud providers. Pie slices have randomly-selected colors, and they show a breakdown by cloud providers for various CI classes. For each pie,
        select a slice to show the CIs that are associated with the pie slice, in a list view. You can then select a CI from the list to further drill down to the CI details pane.
  * Select Latest updates to see updated status for the scheduled jobs that produce the data for the chart. Status is color-coded to indicate whether the job has completed successfully (green), or failed to
    complete (red). You can also see the Active state of each scheduled job. If you have administrative privileges, you can activate/deactivate selected jobs or select Activate/Deactivate (all) to toggle the state of all jobs at once.

  {#cmdb-workspace-ci-overview-cloud__ul_a4p_qfz_5xb}
* Application Services pie chart:  
  The Application Services pie chart uses the Service Configuration Item Associations \[svc_ci_assoc\] table and checks the cloud/non-cloud status of application service CIs in the CI classes chart. Application services in the Application Services pie chart are classified as follows:
  * Cloud: All of the CIs in the application service have been determined to be hosted on a cloud service.
  * Non-cloud: All of the CIs in the application service have been determined not to be hosted on a cloud service.
  * Hybrid: The application service contains a mixture of CIs where some are hosted and some aren't hosted on cloud services.
  * Unknown: The cloud/non-cloud classification couldn't be determined because some of the application service CIs aren't classified as cloud or non-cloud CIs.

  {#cmdb-workspace-ci-overview-cloud__ul_b4p_qfz_5xb}  
  Note:  
  Because classification of Application Services depends on the classification of CIs in the CI classes chart, there might be some discrepancy between the two charts. This can occur if an application service CI changed its cloud/non-cloud status, and the Application Services chart hasn't refreshed yet to reflect that change.

  Select the Application Services chart to access the list views of the associated application services, grouped by
  cloud/non-cloud classifications. From those list views, you can drill down to the [Dependency Views](https://www.servicenow.com/docs/5EPCK31OR3gHHI7ijtKr2A "ServiceNow Dependency Views graphically displays an infrastructure view for a configuration item (CI) and the application or business services that it is part of and that it supports. Dependency Views indicates the status of its configuration items, and allows access to CIs related alerts, incidents, problems, changes, and services.") map for application services.
{#cmdb-workspace-ci-overview-cloud__ul_e52_kgz_5xb}

The scheduled jobs associated with the charts are set up with several hard-coded limits that if exceeded, result in failure conditions that are reflected in the job status. Timing out is set to two hours and the maximum number of
records to collect is set to 500,000. If a job exceeds any of those limits, it's automatically stopped.  
A scheduled job that can't complete for 3 (default) consecutive days is automatically disabled for future runs. You can manage the disabling of scheduled jobs, in the following ways:

* Modify the default number of consecutive days that are counted by adding the sn_cmdb_ws.insight.category.disable_after_failure system property to the System Properties \[sys_properties\] table and then setting its value. For more details, see [Add a system property](https://www.servicenow.com/docs/access?context=t_AddAPropertyUsingSysPropsList&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
* [Resume a disabled scheduled job](https://www.servicenow.com/docs/kMQXu14A0BsU9X8gbnLUzg "Reactivate a scheduled job to resume data collection for the Cloud vs Non-cloud resources chart that appears in CMDB Workspace.").
{#cmdb-workspace-ci-overview-cloud__ul_c4p_qfz_5xb}