---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Components related to CMDB 360

# Components related to CMDB 360 {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read
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## Summary of Components related to CMDB 360

CMDB 360, included in the com.snc.cmdb plugin, enhances the configuration management database by enabling the capture and management of data from both CMDB and non-CMDB classes.
This tool is essential for ServiceNow customers looking to optimize their data handling and reporting capabilities within the CMDB environment.
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## Key Features

* **Properties Management:** Access and modify various properties related to CMDB 360, including enabling or disabling data capture from CMDB and non-CMDB classes.
* **Data Capture Settings:** Control settings for capturing CMDB data, including thresholds for query results and limits on recompute operations.
* **Query and Results Management:** Utilize various tables to manage CMDB 360 data, including data storage, query definitions, results, and execution states.
* **Role-Based Access:** Different roles (cmdbmsread, cmdbmseditor, cmdbmsadmin) define user permissions for accessing and managing CMDB 360 queries and properties.

## Key Outcomes

By utilizing CMDB 360, customers can expect improved data accuracy and performance in their CMDB operations. Proper management of properties and queries allows for enhanced reporting and analytics capabilities, ultimately leading to better decision-making and resource allocation within the organization.  
Several types of components are related to CMDB 360 (included in the com.snc.cmdb
plugin), such as tables and properties.

## Properties {#components-multisource-cmdb__section_sb5_cj1_rlb}

Open the CMDB 360 Properties page by navigating to AllConfigurationCMDB 360 Properties. You can hover over the '?' icon for a property, to show property names.  
You must have the cmdb_ms_admin role to modify property values.{#components-multisource-cmdb__table_cny_5y4_ts__entry__2}

| Property | Description |
|-|-|
| glide.identification_engine.multisource_enabled | Enables CMDB 360. * Type: true \| false * Default value: false * Location: CMDB 360 Properties page {#components-multisource-cmdb__ul_gtt_2l1_rlb} |
| glide.identification_engine.multisource_cmdb_ci_enabled​ | Enables capturing CMDB 360 data for CIs from CMDB classes (derived from the cmdb_ci class). * Type: true \| false * Default value: true * Location: CMDB 360 Properties page {#components-multisource-cmdb__ul_sbs_rvg_rlb} |
| glide.identification_engine.multisource_non_cmdb_ci_enabled | Enables capturing CMDB 360 data for CIs from non-CMDB classes (not derived from the cmdb_ci class). For example, the Serial Number \[cmdb_serial_number\] class, or the Software instance \[cmdb_software_instance\] class. * Type: true \| false * Default value: false * Location: CMDB 360 Properties page {#components-multisource-cmdb__ul_htw_rvg_rlb} |
| glide.identification_engine.multisource.query.batch.limit​ | Max number of items to show per query results page, in the CMDB 360 Report Builder. Changing the value of this property, might affect performance when running a query. * Type: numeric * Default value: 100 * Location: CMDB 360 Properties page {#components-multisource-cmdb__ul_d5b_svg_rlb} |
| glide.identification_engine.multisource.query.max.limit​ | Max number of query results to show when you click Load All Results in the CMDB 360 Report Builder. Changing the value of this property, might affect performance when running a query. * Type: numeric * Default value: 10000 * Location: CMDB 360 Properties page {#components-multisource-cmdb__ul_n1g_svg_rlb} |
| glide.identification_engine.multisource.recompute.max.ci.limit | Max number of CIs that can be included in a CMDB 360 recompute operation. * Type: numeric * Default value: 100000 * Location: CMDB 360 Properties page {#components-multisource-cmdb__ul_d4k_svg_rlb} |
| glide.cmdb.logger.source.cmdb_multisource​ | Enable logging for CMDB 360. CMDB 360 logs are stored in the Log \[syslog\] table with source set to "cmdb_multisource". * Type: string * Values: info, warn, error, debug, or debugVerbose * Location: [Add to System Properties \[sys_properties\]](https://www.servicenow.com/docs/access?context=t_AddAPropertyUsingSysPropsList&version=australia&pubname=australia-platform-administration&ft:locale=en-US) table. {#components-multisource-cmdb__ul_o2b_tvg_rlb} |
| sn_cmdb_ws.ms.calculate_cmdb_only | Limits the scope of data in the [Discovery sources tile in the CMDB 360 dashboard](https://www.servicenow.com/docs/B~~fehpAl6JhCYIPGHppag "The CMDB 360 view in CMDB Workspace and in Service Graph Workspace provides aggregations and analysis of CMDB 360 data which you can use to track activities and identify Potential issues of discovery sources. You can also create different types of your own queries and associated schedules and reports to explore CMDB data."), to CMDB classes only (derived from the cmdb_ci class). * Type: true \| false * Default value: true * Values: * True: Include data only from CMDB classes. * False: Include data from CMDB and non-CMDB tables. {#components-multisource-cmdb__ul_s1l_h1k_zyb} * Location: [Add to System Properties \[sys_properties\]](https://www.servicenow.com/docs/access?context=t_AddAPropertyUsingSysPropsList&version=australia&pubname=australia-platform-administration&ft:locale=en-US) {#components-multisource-cmdb__ul_k1h_3zj_zyb} |
| sn_cmdb_ws.ms.report_class_ci_count_max_threshold | Threshold number of CMDB 360 records that when exceeded for a class, CMDB 360 Coverage charts in CMDB Workspace and in Service Graph Workspace stop populating data for that class (CMDB or non-CMDB tables). When the specified threshold number is reached for a class, the system creates a record in the CMDB 360 Analytics Skipped Class \[sn_cmdb_ws_ms_skip_class\] table causing that class to be skipped in future job runs. Note: Managing class inclusion in the Coverage charts, by using this system property and the CMDB 360 Analytics Skipped Class \[sn_cmdb_ws_ms_skip_class\] table, can greatly decrease or increase performance of the Coverage chart job. * Type: numeric * Default value: 10 million * Location: [Add to System Properties \[sys_properties\]](https://www.servicenow.com/docs/access?context=t_AddAPropertyUsingSysPropsList&version=australia&pubname=australia-platform-administration&ft:locale=en-US) * Learn more: [CMDB 360 experience in CMDB Workspace and in Service Graph Workspace](https://www.servicenow.com/docs/B~~fehpAl6JhCYIPGHppag "The CMDB 360 view in CMDB Workspace and in Service Graph Workspace provides aggregations and analysis of CMDB 360 data which you can use to track activities and identify Potential issues of discovery sources. You can also create different types of your own queries and associated schedules and reports to explore CMDB data.") {#components-multisource-cmdb__ul_rcc_py1_cbc} |
[ ]

{#components-multisource-cmdb__table_cny_5y4_ts}

## Tables {#components-multisource-cmdb__section_s1x_dzh_wdb}

{#components-multisource-cmdb__table_ugt_x3x_ft__entry__2}

| Table | Description |
|-|-|
| CMDB 360 Data \[cmdb_multisource_data\] | CMDB 360 data store. Contains the raw data sent by all discovery sources. |
| CMDB MultiSource Column Metadata \[cmdb_multisource_column_metadata\] | Mapping of attributes for each class to floatable columns​. Used to improves performance of queries that involve high volumes of data​. |
| CMDB Multisource Queries \[cmdb_multisource_query\] | CMDB 360 query definitions created by the user in CMDB Workspace or in Service Graph Workspace. |
| Query Status \[cmdb_multisource_query_status\] | State of execution, of queries created in CMDB Workspace or in Service Graph Workspace. |
| CMDB Multisource Query Results \[cmdb_multisource_query_result\]​ ​ | Results for queries created in CMDB Workspace or in Service Graph Workspace, configured with result type of CI records.​ |
| CMDB Multisource Query Result Multisource Records \[cmdb_multisource_query_result_ms_record\] | Results for queries created in CMDB Workspace or in Service Graph Workspace, configured with result type of CMDB 360 records. |
| CMDB Multisource Query Result Discovery Sources \[cmdb_multisource_query_result_disco_source\]​ | Results for queries created in CMDB Workspace or in Service Graph Workspace, configured with result type of Discovery source records. |
| CMDB MultiSource Recompute Task CIs \[cmdb_multisource_recomp_task_ci​\] | All CIs that are involved in a recompute operation.​ |
| CMDB Multisource Recompute Tasks \[cmdb_multisource_recomp_task​\] | Recomputation requests and progress status. |
| CMDB 360 denied classes \[cmdb_multisource_deny_class\] | Classes that are excluded from CMDB 360 data collection and processing. For any class with an active record, there won't be any data in the CMDB 360 Data \[cmdb_multisource_data\] table. |
| CMDB 360 Analytics Skipped Class \[sn_cmdb_ws_ms_skip_class\] | Internally used to store records of classes for which the threshold number of CMDB 360 records, as set in the sn_cmdb_ws.ms.report_class_ci_count_max_threshold property, has exceeded. Classes in this table are excluded from the Coverage charts in CMDB Workspace and in Service Graph Workspace. You can set the Override class CI records population column for an excluded class to 'true', to include it in Coverage charts future computations. Note: Managing class inclusion in the Coverage charts, by using this table and the sn_cmdb_ws.ms.report_class_ci_count_max_threshold system property, can greatly decrease or increase performance of the Coverage chart job. |
[ ]

{#components-multisource-cmdb__table_ugt_x3x_ft}

## Roles {#components-multisource-cmdb__section_nnx_dnl_ltb}

{#components-multisource-cmdb__table_q1f_fnl_ltb__entry__2}

| Role | Description |
|-|-|
| cmdb_ms_read | Can access and run a CMDB 360 query but can't create a query. Contains cmdb_read role. |
| cmdb_ms_editor | Can create and run a query, has full read and write access, but can't do Recompute. Contains cmdb_ms_read role. |
| cmdb_ms_admin | Can create and run a query, and can modify CMDB 360 properties. Contains cmdb_ms_write role. |
[ ]

{#components-multisource-cmdb__table_q1f_fnl_ltb}

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