---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Data Certification experience in a workspace

# Data Certification experience in CMDB Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Data Certification experience in CMDB Workspace

Data Certification in CMDB Workspace enables ServiceNow customers to efficiently administer and manage certification policies, certification tasks, and monitor ongoing processes through analytics.
This experience is designed to ensure data accuracy and compliance within the Configuration Management Database (CMDB).
Show full answer Show less  

## Key Features

* **Certification Policy Creation:** Use the Governance view in CMDB Workspace to access CMDB Data Manager and create new certification policies to govern data validation and compliance.
* **Task Management:** The My Work tile and Governance view allow users to access, review, and process their open and overdue certification tasks, as well as any tasks assigned to them.
* **Dashboard and Analytics:** Track progress, status, and gain insights on Data Certification instances and tasks through the Data Certification Dashboard.
* **Review and Handle Failed Tasks:** Capability to review certification tasks and specifically address failed certifications to maintain data integrity.
* **Retention and Archival:** Data Certification records have dedicated retention, archival, and destruction policies separate from other policy types, supporting extended retention periods important for audits and dashboard accuracy.

## Retention and Archival Details

The system uses specific configurations to manage Data Certification records effectively:

* Certification policy execution records are excluded from general table cleanup rules to prevent premature deletion.
* Archival rules specifically target certification policy execution records and related task documents, ensuring related records are archived together.
* Certification policy execution records are archived two years after creation and destroyed seven years after archiving, supporting long-term audit needs.
* Certification tasks and their related documents are archived following a defined archival process, maintaining record integrity and compliance.

## Practical Benefits for ServiceNow Customers

* Streamlines the administration of data certification to maintain CMDB data quality.
* Provides clear visibility and control over certification tasks, improving accountability and efficiency.
* Supports compliance and audit readiness by managing data retention and archival policies specifically for certification records.
* Enables proactive identification and resolution of data issues through task reviews and dashboard insights.  
Use Data Certification in CMDB Workspace to administer Data Certification, create certification policies, manage certification tasks, and view analytics about on-going processes.

## Use Data Certification in CMDB Workspace {#data-cert-exp-cmdb-workspace__section_ilw_k4g_xzb}

Use the [CMDB Workspace](https://www.servicenow.com/docs/BpRE~ioD6YSXTWPbjQaAkQ "The CMDB Workspace is an efficient, central, and modernized way for you to work. Use CMDB Workspace to search and explore the CMDB, examine health and recent activities, and access CMDB dashboards and tools to support tasks in your organization.") landing page and views to administer Data Certification:

* Use the [Governance view in CMDB Workspace](https://www.servicenow.com/docs/kzTUxC2vBblkQeHkV5fhyQ "Governance view in CMDB Workspace provides administrators with important information, actions, and links to tools that are used to manage, monitor, and administer data ingestion and other CMDB functions.") to navigate to CMDB Data Manager to [create a new Certification policy](https://www.servicenow.com/docs/62u9ThyS52sKtt6pDr0jMQ "Create a CMDB Data Manager policy in CMDB Workspace to automatically process CIs life-cycle events such as deletion. Applying consistent and standard life-cycle policies to CIs helps maintain the health of the CMDB.").
* Use the My work tile on the CMDB Workspace landing page to access your open and overdue certification tasks that you need to review and process.
* Use the [Governance view in CMDB Workspace](https://www.servicenow.com/docs/kzTUxC2vBblkQeHkV5fhyQ "Governance view in CMDB Workspace provides administrators with important information, actions, and links to tools that are used to manage, monitor, and administer data ingestion and other CMDB functions.") to access any certification tasks assigned to you under the Certification tasks section.
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Manage certification tasks in CMDB Workspace:

* [Manage Data Certification instances and tasks, and see progress, status, and insights in the Data Certification Dashboard](https://www.servicenow.com/docs/HYYtdOPYWyx2OmWRt9ksZA "Use the Data Certification Dashboard in CMDB Workspace as a central location to manage Data Certification instances and tasks, and to see counts, progress, state, and analytical insights. You can drill down past due certification tasks to examine and to reassign them, for example, so that they can be completed by an appropriate user.")
* [Review certification tasks in CMDB Workspace](https://www.servicenow.com/docs/3ZWkUT9mObvvCwCzrB1woQ "Review the values of record fields and CI attributes in certification tasks assigned to you, and then certify, edit, or fail the review according to your findings. For managers, tasks of direct reports are included, and for user group managers, tasks of members in the group are also included.")
* [Review failed certification tasks](https://www.servicenow.com/docs/8fmHfxu7264YSxvUUnQYrQ "Review records (and CIs) that failed the certification review and are assigned to you. Those exceptions appear in a list that is dynamically updated as certification tasks are being reviewed.")
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## Retention of Data Certification records {#data-cert-exp-cmdb-workspace__section_dry_tq1_zfc}

Archival and destroy processes of certification policy related records, are separate from those processes for records of all other policy types. This separation facilitates the extension of the retention period of certification
policy records. Retaining certification policy execution records for longer periods of time is useful in situations where those records are needed for audits and is also useful for the Data Certification Dashboard, which is
populated by these records.  
The following configurations facilitate the separation of retention policies for Data Certification records:

* The table cleanup rule for the CMDB Data Management Policy Executions \[cmdb_data_management_policy_execution\] table, which is stored in the Auto Flushes \[sys_auto_flush\] table, excludes certification policy execution records from recurring cleanups.
* The Archive CMDB Data Management Tasks archive rule, that applies to all CMDB Data Manager policy execution records, excludes certification policy records. At each archive run, this archive rule is configured to also automatically archive its related records in the CMDB Data Management Certification Task To Document \[sn_cmdb_ws_dm_certification_task_to_document\] table (Archive Related Records).
* The archive rule, Archive Certification Instances, archives certification policy execution records from the CMDB Data Management Policy Execution \[cmdb_data_management_policy_execution\] table. This archive rule is configured to archive certification policy execution records 2 years after creation, and to destroy those records 7 years after they are archived.
* The archive rule, Archive Certification tasks, archives the certification task records from the CMDB Data Management Task \[cmdb_data_management_task\] table. This archive rule also contains an Archive Related Records entry that archives the related records in the CMDB Data Management Certification Task To Document \[sn_cmdb_ws_dm_certification_task_to_document\] table.
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