--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Explore # Exploring CMDB Workspace {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring CMDB Workspace The CMDB Workspace in ServiceNow Australia release offers a centralized, modern interface for efficiently managing and exploring your Configuration Management Database (CMDB). It integrates key CMDB features such as CMDB Health, CMDB Data Manager, and CMDB 360, enabling users to search, analyze, and monitor configuration items (CIs) and their relationships. The workspace leverages Performance Analytics for detailed insights and supports configurable views accessible through the UI Builder. Note that CMDB Workspace does not support domain separation. Show full answer Show less ## Key Features * **CI Details Display:** Depending on system settings, CI details are shown either through the CI Form feature, which provides a comprehensive, editable view applying IRE rules to prevent duplicates, or through the CI Details pane, which includes timelines, health summaries, categorized attributes, activity streams, and relationship lists. * **Performance Analytics Integration:** Users can drill into cards to view KPI trends, modify data scopes, and examine associated records. * **Multiple Workspace Views:** Includes Home (dashboard and task overview), SGC Central (Service Graph Connectors monitoring), Governance (data ingestion and administration), Explore and Search (AI-driven natural language search and CI navigation), Tasks (tracking CMDB-related tasks), Insights (aggregated dashboards), Data Owner (filtered CI views for owners), and Lists (access to hierarchical and related CMDB records). * **Actions and Role-Based Access:** Users with appropriate roles can create change requests and incidents from CI records, save updates, and delete CIs. Role requirements vary by feature, ensuring secure access to sensitive data and functions. * **Configuration Identifiers Framework:** Allows customization of CMDB Workspace features across different workspaces and supports integration with other workspaces. ## Practical Benefits for ServiceNow Customers * Provides a unified and user-friendly environment for CMDB management, reducing complexity and improving efficiency in daily tasks. * Enhances visibility into CI health, relationships, and recent activities, aiding proactive maintenance and incident management. * Facilitates better governance and monitoring of data ingestion and CMDB performance through dedicated views. * Supports role-based access control ensuring appropriate data security and operational accountability. * Enables quick navigation and insights with AI-driven search and customizable dashboards to support decision-making and operational excellence. ## Next Steps To maximize the benefits of CMDB Workspace, customers should explore configuring specific views such as Home, SGC Central, and Governance, understand role requirements for accessing various features, and consider leveraging the Configuration Identifiers Framework for tailored workspace integration. Additional guidance is available through detailed documentation on managing CI details, CMDB performance insights, and workspace customization. Learn more about CMDB Workspace, its different views, and its benefits when using key CMDB features such as CMDB Health, CMDB Data Manager, and CMDB 360. ## CMDB Workspace overview {#exploring-cmdb-workspace__cf-exploring-parent-overview} The CMDB Workspace is an efficient, central, and modernized way for you to work. Use CMDB Workspace to search and explore the CMDB, examine health and recent activity, and access various CMDB dashboards and tools to support tasks in your organization. ## General interaction and additional information {#exploring-cmdb-workspace__section_ww2_jt3_y5b} * CMDB Workspace leverages many [Performance Analytics](https://www.servicenow.com/docs/access?context=pa-overview&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) capabilities and features, such as indicator sources. Throughout the CMDB Workspace views, you can select the various cards to drill down to Performance Analytics KPI Details panes that show trends for the associated data. On a KPI Details pane, you can modify different settings to change the scope of the data. You can also select Show Records to list the records associated with the chart. * Lists throughout the CMDB Workspace have a filter icon that you can select to show the filter definition used for the list. * You can [open your Configurable Workspace experience in UI Builder](https://www.servicenow.com/docs/access?context=open-your-configurable-workspace-experience-in-ui-builder&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US) to access and edit your CMDB Workspace experience. * See [List of workspaces](https://www.servicenow.com/docs/access?context=list-of-workspaces&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US) for a list of all Workspaces that ServiceNow® provides. * CMDB Workspace doesn't support domain separation. {#exploring-cmdb-workspace__ul_p5m_kt3_y5b} ## CI details {#exploring-cmdb-workspace__section_ci_details_page} When you drill down to CI details, how those details appear depends on system settings: CI Form : By default, the system property sn_cmdb_ws.explore_ci.record.enabled is set to true, enabling the experience of the CI Form feature for viewing CI details. Using CI Form, you're navigated to a centralized location with a comprehensive set of CI details organized by sections. Use the forms provided by CI Form to examine and edit CI attributes, relationships, tags, services and offerings, CMDB Health and CMDB 360 data associated with the CI, related lists, and activities. When updating CIs in CI Form, IRE rules are applied to avoid potential issues such as duplicate CIs. For more information, see: * [Components installed with CMDB Workspace](https://www.servicenow.com/docs/MhEM_a3BKSWdJdWTFMMV5g "Several types of components are installed with the activation of the CMDB Workspace (sn_cmdb_ws) plugin, including properties, tables, user roles, and scheduled jobs."): sn_cmdb_ws.explore_ci.record.enabled system property. * [Manage CI details using CI Form in CMDB Workspace](https://www.servicenow.com/docs/Vich6MK9IwLq40NPb5QcTA "Use CI Form in CMDB Workspace or in another workspace, to view, edit, and manage a comprehensive set of details of a CI such as its attributes, related lists, and CMDB 360 records. When updating CIs, IRE rules are applied to avoid potential issues such as duplicate CIs. CI Form supports derivation of form configurations throughout the CMDB hierarchy."). {#exploring-cmdb-workspace__ul_elm_rct_1gc} CI details pane : If sn_cmdb_ws.explore_ci.record.enabled is set to false, then the CI details pane is used for viewing CI details. When you drill down to a CI record in CMDB Workspace views and pages, the following details for the CI appear: * CI Timeline - Last 14 days: A timeline of CI activities such as change requests. Note: A CI timeline in CMDB Workspace fails to load when the number of any of the following activities exceeds its threshold: * History: 200 * Incidents: 100 * Requests: 50 * Total Events: 200 {#exploring-cmdb-workspace__ul_v1l_gkt_kbc}Select the Open CI Timeline link in the error message to open the CI timeline in the base system, which shows activities for the CI, up to the specified threshold numbers. * CI Health: A summary of the health of the CI, showing related items such as critical incidents, incomplete attributes, and stale relationships for the CI. Role requirement: sn_cmdb_user or itil (for accessing incidents). * Details: CI attributes, grouped into categories such as Key attributes, Asset attributes, Discovery attributes, Operational attributes, and More attributes. Note: Use the CMDB - Workspace form view for a CI class to configure which attributes appear. * Activity: An activity stream to track what's changed in the CI record. * Infrastructure Relationships: List of the infrastructure CIs related to the CI. * Service Relationships: List of business applications, service offerings, and application services that the CI may be related to. {#exploring-cmdb-workspace__ul_xc1_lsn_1qb} On the CI details pane, you can: * Select Open Dependency View to open the [Dependency Views](https://www.servicenow.com/docs/5EPCK31OR3gHHI7ijtKr2A "ServiceNow Dependency Views graphically displays an infrastructure view for a configuration item (CI) and the application or business services that it is part of and that it supports. Dependency Views indicates the status of its configuration items, and allows access to CIs related alerts, incidents, problems, changes, and services.") map and display a graphic infrastructure view of the specific CI record. * Select View CMDB 360 Data to show CMDB 360 details at the CI attribute level for the specific CI record. * Select Save to save any changes made to attributes for the CI record. * Select the More Actions icon (...) for additional functions: * Select Create Change to [create a new change request](https://www.servicenow.com/docs/access?context=t_CreateAChange&version=australia&pubname=australia-it-service-management&ft:locale=en-US) for the CI record. * Select Create Incident to [create a new incident](https://www.servicenow.com/docs/access?context=create-an-incident&version=australia&pubname=australia-it-service-management&ft:locale=en-US) for the CI record. * Select Delete to delete the CI record. {#exploring-cmdb-workspace__ul_kzx_251_bqb} {#exploring-cmdb-workspace__ul_vqq_y2w_1qb} {#exploring-cmdb-workspace__table_cxt_nn4_mrb__entry__2} | UI activity | Additional requirements | |-|-| | CI Details Accessible to: CMDB Admin, CMDB Editor, CMDB User | | | CI Health Accessible to: * Incidents card: sn_incident_read to view * Change requests card: sn_change_read to view * For remaining cards: At least sn_cmdb_user {#exploring-cmdb-workspace__ul_w2x_jfm_mhc} | itil | | Related Open Changes Accessible to: CMDB Admin, CMDB Editor, CMDB User | sn_change_read role | | Related Incidents Accessible to: CMDB Admin, CMDB Editor, CMDB User | sn_incident_read role | | Related Alerts Accessible to: CMDB Admin, CMDB Editor, CMDB User | Event Management (com.glideapp.itom.snac) plugin evt_mgmt_user role [Set up Event Management](https://www.servicenow.com/docs/access?context=c_EMConfiguration&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | | Related Application Services Accessible to: CMDB Admin, CMDB Editor, CMDB User | app_service_user role | | View CMDB 360 Data Accessible to: CMDB Admin, CMDB Editor, CMDB User | [Enable and configure CMDB 360](https://www.servicenow.com/docs/6TnrO1Jdq53J2fKTHQJ0Jw#multisource-cmdb__section_enable_multisource_CMDB) | | Save Accessible to: CMDB Admin | | | More Actions/Delete Accessible to: CMDB Admin | | [ ] {#exploring-cmdb-workspace__table_cxt_nn4_mrb} ## Shared pages {#exploring-cmdb-workspace__section_rw4_kwz_nrb} For information about the shared pages, see the Dev site as follows: * [CI Service Relationships](https://developer.servicenow.com/dev.do#!/reference/now-experience/utah/now-components/ci%20service%20relationships/overview) * [CI Infrastructure Relationships](https://developer.servicenow.com/dev.do#!/reference/now-experience/utah/now-components/ci%20infrastructure%20relationships/overview) {#exploring-cmdb-workspace__ul_bnm_yj1_4rb} ## What to explore next {#exploring-cmdb-workspace__cf-exploring-parent-links} To learn more about configuring and using CMDB Workspace, see: * CMDB views: * [Home view in CMDB Workspace](https://www.servicenow.com/docs/VeO12Hy74cUZKHigPa0qlw "Home view is the default view in CMDB Workspace. It shows important tasks that you should tend to, various counts for activities in CMDB such as new CIs, CMDB Health aggregations, and various charts. The Home view also provides several links with immediate access to key CMDB tools.") * * * * * [SGC Central](https://www.servicenow.com/docs/zxHYWT9HkKek09JuKYORIQ "The ServiceNow Service Graph Connector Central view also called as the SGC Central view in the Service Graph Workspace or CMDB Workspace enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections.") view in CMDB Workspace (if installed) {#exploring-cmdb-workspace__ul_gnz_jmg_3cc} * [Configuring CMDB Workspace](https://www.servicenow.com/docs/GSWKtBqwTjWEc82ZCSCNtw "Plan and configure your implementation of CMDB Workspace.") * [Resume a disabled Cloud vs Non-cloud resources scheduled job](https://www.servicenow.com/docs/kMQXu14A0BsU9X8gbnLUzg "Reactivate a scheduled job to resume data collection for the Cloud vs Non-cloud resources chart that appears in CMDB Workspace.") * [Edit a related table from CMDB performance insights](https://www.servicenow.com/docs/tRGq3GSBTs6_S~rK~f2~fw "Edit a related table on the Related Entries [cmdb_related_entry] table directly from the CMDB performance insights tool in the CMDB Workspace Insights view. Update the related table to correctly reference another CI in the Referenced field when a reference is missing from the related table.") * [Edit a scheduled data import from CMDB performance insights](https://www.servicenow.com/docs/eXAH9eCkDDvTJ9F84f0GQQ "Edit a scheduled data import directly from CMDB performance insights for your Service Graph Connectors. Consider enabling Concurrent Import with a custom size partition to split incoming data into multiple import sets and transform the import sets concurrently to reduce processing time.") * [Components installed with CMDB Workspace](https://www.servicenow.com/docs/MhEM_a3BKSWdJdWTFMMV5g "Several types of components are installed with the activation of the CMDB Workspace (sn_cmdb_ws) plugin, including properties, tables, user roles, and scheduled jobs.") {#exploring-cmdb-workspace__ul_ysh_y1f_3cc} * **[Home view in CMDB Workspace](https://www.servicenow.com/docs/VeO12Hy74cUZKHigPa0qlw)** Home view is the default view in CMDB Workspace. It shows important tasks that you should tend to, various counts for activities in CMDB such as new CIs, CMDB Health aggregations, and various charts. The Home view also provides several links with immediate access to key CMDB tools. * **[SGC view in CMDB Workspace](https://www.servicenow.com/docs/jo3u5W37Olc3idyAPA45dQ)** The Overview page in the Ingestion view in Service Graph Workspace provides a centralized dashboard view for administrators to monitor the installation, performance, and error handling of Service Graph Connectors. * **[Governance view in CMDB Workspace](https://www.servicenow.com/docs/kzTUxC2vBblkQeHkV5fhyQ)** Governance view in CMDB Workspace provides administrators with important information, actions, and links to tools that are used to manage, monitor, and administer data ingestion and other CMDB functions. * **[Explore and Search view in CMDB Workspace](https://www.servicenow.com/docs/WqE7EniBkO22u9QDAjynng)** Search through CMDB tables without having detailed knowledge of the CMDB data model by using contexts that are mapped to CI classes as navigation. Use natural language with the AI-driven search to search the CMDB and related data. * **[Tasks view in CMDB Workspace](https://www.servicenow.com/docs/5~Ah97ZmEGZ8EP~wMxO4~g)** The Task view in CMDB Workspace provides task owners access for tracking and managing their tasks such as CMDB Health related tasks, certification, attestation, and lifecycle tasks generated by the CMDB Data Manager. * **[Insights view in CMDB Workspace](https://www.servicenow.com/docs/I_S4p~WRpFhG36sBToBmHA)** View insightful dashboards that show aggregated counts, state, and health for key features such as CMDB Health, Service Instances, and CMDB 360. * **[Data Owner view in CMDB Workspace](https://www.servicenow.com/docs/pi5v9lpb9KW_MKq1gU~iCA)** Data Owner view in CMDB Workspace provides a filtered view for data owner users who own, manage, or support CIs. It provides those users with a simple method to browse their CIs, view health, related activity associated with their CIs, understand what their CIs support, and access to actions they're authorized to use for their CIs. * **[Lists view in CMDB Workspace](https://www.servicenow.com/docs/MMBV37ztZOIJVAc_9v4sCg)** The Lists view in CMDB Workspace provides access to CIs within the CMDB hierarchy and to records in tables that aren't descendants of the Configuration Item \[cmdb_ci\] table, but are important in the CMDB ecosystem. * **[Configuration identifiers framework](https://www.servicenow.com/docs/blGPoXLZK1AJB~8JPvN1iA)** Configuration identifiers provide a framework that lets you customize some behaviors of a CMDB Workspace feature, enabling different settings for that feature, on different workspaces. Most importantly, you can use this customization framework when integrating a CMDB Workspace feature into another workspace.