--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Quick start tests for Configuration Management Database (CMDB) # Quick start tests for Configuration Management Database (CMDB) {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Quick start tests for Configuration Management Database (CMDB) This guide provides a set of quick start automated test suites designed to validate the functionality of the Configuration Management Database (CMDB) in ServiceNow after configuration changes such as upgrades or custom application development. These tests help ensure the CMDB remains operational and accurate within your specific instance. Show full answer Show less To utilize these tests, the Configuration Management (CMDB) plugin (com.snc.cmdb) and the CMDB - ATF Tests plugin (com.snc.cmdb.atf) must be activated in your instance. ## Test Suites and Their Focus Areas The quick start tests are organized into suites, each targeting key CMDB capabilities across different release versions: * **CMDB BSM: Dependency Views (New York)** -- Validates APIs that retrieve dependency maps and related items for Configuration Items (CIs), ensuring users with appropriate roles can access dependency views correctly. * **CMDB HEALTH: CMDB Health Dashboard (New York)** -- Ensures the CMDB Health Dashboard functions properly by checking long-running jobs and validating health completeness metrics, including rules for recommended fields and data quality. * **CMDB IRE: Identification Reconciliation Engine (Madrid and Paris)** -- Tests identification and reconciliation processes by validating CI identifiers, reconciliation definitions, and the ability to create, edit, and manage reconciliation and identification rules with various user roles. * **CMDB QB: Query Builder (New York)** -- Verifies Query Builder capabilities for users with roles to create, save, access, and execute queries, ensuring proper permissions between query builder roles. * **CMDB REL: Relationship Editor and Formatter (New York)** -- Confirms that addition and removal of CI relationships work correctly and that relationship formatter accurately displays CI relationships, associated records, and configured views. * **CMDB SDK: SDK REST API (New York)** -- Validates CMDB REST API functions including querying metadata, creating, updating, querying, and deleting Configuration Items and their relationships programmatically. ## Practical Benefits for ServiceNow Customers * Ensure CMDB integrity and functionality remain intact after upgrades or customizations. * Quickly identify issues in critical CMDB areas such as dependency views, health monitoring, reconciliation, querying, relationships, and API access. * Support automated testing aligned with your instance data by customizing the provided tests. * Leverage role-based testing to confirm permissions and access controls are properly enforced. ## Next Steps Activate the required CMDB plugins and customize these quick start tests to align with your instance-specific data and configurations. Regular use of these tests can help maintain CMDB reliability and support ongoing ServiceNow platform stability. Validate that Configuration Management Database (CMDB) still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data. Configuration Management Database (CMDB) quick start tests require activating the Configuration Management (CMDB) plugin (com.snc.cmdb) and the CMDB - ATF Tests plugin (com.snc.cmdb.atf). {#quick-start-tests-cmdb__table_jtc_3zf_klb__entry__3} | Test | Description | Release version | |-|-|-| | CMDB BSM: Dependency Views | Test functionality of Dependency Views APIs. These APIs retrieve Dependency Views map and associated map items such as context menu items, for a given CI sys_id and using sn_cmdb_editor or itil user role. | New York | [Table 1. CMDB BSM: Dependency Views test suiteTest suite to check functionality of Dependency Views APIs.] {#quick-start-tests-cmdb__table_jtc_3zf_klb} {#quick-start-tests-cmdb__table_ipl_qdw_nhb__entry__3} | Test | Description | Release version | |-|-|-| | CMDB HEALTH: Health Job Status | Checks whether any CMDB Health dashboard jobs, which were started 30 or more days ago, are still in progress. | New York | | CMDB HEALTH: CMDB Health Completeness/ Recommended | Checks whether the recommended metric (included in the CMDB Health completeness KPI) is fully functional. This test validates: * Creation of a health inclusion rule for the recommend metric. * Creation of a recommended field that satisfies the health inclusion rule. * Validate that the health inclusion rule is correctly applied to a test record with missing data in the recommended field. {#quick-start-tests-cmdb__ul_hd5_z25_rhb} | New York | [Table 2. CMDB HEALTH: CMDB Health Dashboard test suiteTest suite to check whether CMDB CMDB Health Dashboard is functional at a basic level.] {#quick-start-tests-cmdb__table_ipl_qdw_nhb} {#quick-start-tests-cmdb__table_zxd_11g_klb__entry__3}{#quick-start-tests-cmdb__p_ndf_nfg_h1c} | Test | Description | Release version | |-|-|-| | CMDB IRE: IRE Validation | Validate CI identifiers and reconciliation definitions and check indexes for CI identifiers. | Madrid | | CMDB IRE: Reconciliation Rule | Check operations on a reconciliation rule, in CI Class Manager, using sn_cmdb_editor, sn_cmdb_admin, itil, and itil_admin roles. Operations include create, edit, and delete a reconciliation rule.{#quick-start-tests-cmdb__p_mdf_nfg_h1c} Also, check for active and not active setting, and derived rules. | Paris | | CMDB IRE: Identification Rule | Check operations on an identification rule, in CI Class Manager, using sn_cmdb_editor, sn_cmdb_admin, itil, and itil_admin roles. Operations include create, edit, and delete an identification rule.{#quick-start-tests-cmdb__p_odf_nfg_h1c} Also, check for active and not active setting, and derived rules.{#quick-start-tests-cmdb__p_pdf_nfg_h1c} | Paris | [Table 3. CMDB IRE: Identification Reconciliation Engine test suiteTest suite to check Identification and Reconciliation Engine (IRE) functionality.] {#quick-start-tests-cmdb__table_zxd_11g_klb} {#quick-start-tests-cmdb__table_rtn_34j_jhb__entry__3} | Test | Description | Release version | |-|-|-| | CMDB QB: Query Builder - cmdb_query_builder Role | Verify that cmdb_query_builder user role can save queries, and access and run all saved queries, in CMDB Query Builder. | New York | | CMDB QB: Query Builder - cmdb_query_builder_read Role | Verify that cmdb_query_builder_read user role can access and run all saved queries, and cannot save any query, in CMDB Query Builder. | New York | [Table 4. CMDB QB: Query Builder test suiteTest suite to verify CMDB Query Builder functions such as create query, read query, and execute query using two related user roles - cmdb_query_builder and cmdb_query_builder_read.] {#quick-start-tests-cmdb__table_rtn_34j_jhb} {#quick-start-tests-cmdb__table_smv_bpj_jhb__entry__3} | Test | Description | Release version | |-|-|-| | CMDB REL EDITOR:Relationship Editor | Check addition of relations to a CI and deletion of relations from a CI using sn_cmdb_editor and itil user roles. | New York | | CMDB REL FORMATTER:Relationship Formatter | Check accuracy of CI information, relationship types, relationships, associated records such as change tickets, and settings such as CMDB views (relationship filters), displayed for a specific CI in relationship formatter using sn_cmdb_editor and itil user roles. | New York | [Table 5. CMDB REL: Relationship Editor and Formatter test suiteTest suite to verify functionality of Relationship Editor and Relationship Formatter.] {#quick-start-tests-cmdb__table_smv_bpj_jhb} {#quick-start-tests-cmdb__table_z1y_bpj_jhb__entry__3} | Test | Description | Release version | |-|-|-| | CMDB SDK: Query CMDB Metadata | Test querying CMDB metadata. | New York | | CMDB SDK: Create a relation for a CI using REST APIs | Test creation of a relationship for a CI in the CMDB using the CMDB REST APIs. | New York | | CMDB SDK: Delete a relation for a CI using REST APIs | Test deletion of a relationship for a CI using CMDB REST APIs. | New York | | CMDB SDK: Create a CI using REST API | Test creation of a CI using CMDB REST APIs. | New York | | CMDB SDK: Query CMDB using REST APIs | Test querying the CMDB using CMDB REST APIs. | New York | | CMDB SDK: Update a CI using REST APIs | Test updating of a CI using CMDB REST APIs. | New York | | CMDB SDK: Query for a CI using REST APIs | Test querying a CI using CMDB REST APIs. | New York | [Table 6. CMDB SDK: SDK REST API test suiteTest suite to verify functionality of CMDB SDK Rest APIs.] {#quick-start-tests-cmdb__table_z1y_bpj_jhb} **Related topics** * [Quick start tests](https://www.servicenow.com/docs/access?context=quick-start-tests&version=australia&pubname=australia-application-development&ft:locale=en-US)