---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Cloud vs Non-cloud

# Cloud vs Non-cloud insights dashboard in CMDB Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Cloud vs Non-cloud insights dashboard in CMDB Workspace

The Cloud vs Non-cloud insights dashboard in CMDB Workspace provides visual charts that compare and detail configuration items (CIs) hosted on cloud services versus non-cloud environments.
It helps organizations understand the distribution of resources such as applications, databases, and datacenters across cloud platforms like Microsoft Azure and local or other non-cloud infrastructures.
This insight is essential for ongoing operational awareness and resource management.
Show full answer Show less  

## Prerequisites for Dashboard Data

* The **Cloud Service Accounts \[cmdbcicloudserviceaccount\]** table must exist.
* The **Logical Datacenter \[cmdbcilogicaldatacenter\]** table must include at least one cloud datacenter record.
* The **Datacenter Types \[sncmdbwsdatacentertype\]** table must contain at least one cloud storage classified datacenter record, with the base system pre-populated for common cloud services (e.g., Azure Datacenter).

The dashboard only calculates data for cloud services recorded in the Datacenter Types table. Proper configuration of datacenters with cloud or non-cloud classification is necessary to generate meaningful insights.

## Available Charts and Features

* **CI Classes Bar Chart:** Displays pairs of CI classes and storage types (cloud or non-cloud) with data updated via scheduled jobs every 24 hours. Customers can exclude irrelevant CI class/type pairs to tailor the chart.
* **Cloud vs Non-cloud Resources Pane:** Accessible by selecting bars in the CI Classes chart, it provides drill-down views into detailed CI lists and individual CI details.
* **CI Classes by Cloud Providers Pie Charts:** Show detailed breakdowns of cloud-hosted CIs by provider with interactive slices that lead to detailed CI lists and further drill-down.
* **Application Services Pie Chart:** Uses service associations to classify application services as Cloud, Non-cloud, Hybrid, or Unknown based on their constituent CIs' hosting status. This chart enables navigation to dependency views and detailed application service lists.

## Scheduled Jobs and Management

Data for charts is gathered by scheduled jobs with resource and time limits (max 500,000 records, 2-hour timeout). Jobs failing beyond three consecutive days are auto-disabled. Administrators can monitor job status (success/failure) via color-coded indicators and manage job activation states individually or in bulk.

System properties allow adjusting the threshold for disabling jobs after consecutive failures, providing control over job scheduling behavior.  
Charts showing counts and details for resources that are hosted on various cloud services versus those resources that aren't, with breakdown by key CI classes such as applications, databases, and datacenters.

Resources can be deployed on cloud services such as the Microsoft Azure Cloud, or on the local instance or other non-cloud solutions. For some ongoing operations in the organization, it might be necessary to have those details that can be difficult to obtain.  
The following conditions must be met for the Cloud vs Non-cloud resources charts to appear and to show meaningful data:

* The table Cloud Service Accounts \[cmdb_ci_cloud_service_account\] must exist.
* The Logical Datacenter \[cmdb_ci_logical_datacenter\] table must contain at least one record for a cloud datacenter.
* The Datacenter Types \[sn_cmdb_ws_datacenter_type\] table must contain at least one record for a datacenter that is classified as cloud storage in the organization. In the base system, this table is pre-populated with several records
  for common cloud services such as the Azure Datacenter \[cmdb_ci_azure_datacenter\] class. The chart calculates and shows data only for cloud services for which there's a record in the Datacenter Types \[sn_cmdb_ws_datacenter_type\]
  table.

  For details about adding datacenters in your organization, with the cloud or non-cloud classification, see [Configure datacenters for Cloud vs Non-cloud resources in CMDB Workspace](https://www.servicenow.com/docs/QK6dgXdtstWWAvrLl1oP~A "The Cloud vs Non-cloud resources chart in the insights view in CMDB Workspace determines which CIs and service instances (application services) are stored on a cloud and which aren't in the organization. In addition to base system classifications, you can add cloud vs. non-cloud classifications that reflect specific datacenter deployments in the organization.").
{#sg-workspace-insights-cloud__ul_znp_qfz_5xb}  
The following cloud vs Non-cloud charts are available:

* CI classes bar chart:Each bar in the CI classes chart represents a pair of a CI class and a storage type (cloud, non-cloud), such as the bar for Applications/Cloud. For each bar, there's a scheduled job that runs every 24
  hours to collect and calculate the data for the bar. The running time depends on the amount and complexity of the data that a job collects, which can be different for each scheduled job. Also, the schedules of the jobs are
  staggered so that they don't all run at the same time and exhaust resources. For details about the class-specific criteria used for the chart calculations, see [Class criteria in Cloud vs Non-cloud resources chart in CMDB Workspace](https://www.servicenow.com/docs/kZ9TXuFF0Ij3ubLNSwM2Hw "The Cloud vs Non-cloud resources chart provides counts for several key classes. The chart uses different classes and relationship criteria for each class to determine which resources count as cloud and which count as non-cloud.").

  If there's a CI class/type pair that isn't important in the organization, you can exclude that pair from the CI classes chart. For more details, see [Configure classes for Cloud vs Non-cloud resources in CMDB Workspace](https://www.servicenow.com/docs/ZgwEgxm1f6ikAEcAzJt6NA "Include or exclude pairs of CI Class/Type in the Cloud vs Non-cloud resources chart that appears in CMDB Workspace.").  
  On the CI classes chart, you can:
  * Select a bar to open the Cloud vs Non-cloud resources pane. Then, select either of the following tabs to drill down into further details for the bar:

    Cloud vs Non-cloud CIs
    :   Shows a bar chart for CIs stored on a cloud service and those CIs that aren't, per CI class. For each CI class, select the cloud or the non-cloud bar to show the CIs that are associated with the selected bar, in a
        list view. You can then select a CI from the list to further drill down to the CI details pane.

    CI Classes by Cloud Providers
    :   Pie charts per CI class with more granular details for those CIs that are hosted on cloud providers. Pie slices have randomly-selected colors, and they show a breakdown by cloud providers for various CI classes.
        For each pie, select a slice to show the CIs that are associated with the pie slice, in a list view. You can then select a CI from the list to further drill down to the CI details pane.
  * Select Latest updates to see updated status for the scheduled jobs that produce the data for the chart. Status is color-coded to indicate whether the job has completed successfully (green), or
    failed to complete (red). You can also see the Active state of each scheduled job. If you have administrative privileges, you can activate/deactivate selected jobs or select Activate/Deactivate (all) to toggle the state of all jobs at once.

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* Application Services pie chart:  
  The Application Services pie chart uses the Service Configuration Item Associations \[svc_ci_assoc\] table and checks the cloud/non-cloud status of application service CIs in the CI classes chart. Application services in the Application Services pie chart are classified as follows:
  * Cloud: All of the CIs in the application service have been determined to be hosted on a cloud service.
  * Non-cloud: All of the CIs in the application service have been determined not to be hosted on a cloud service.
  * Hybrid: The application service contains a mixture of CIs where some are hosted and some aren't hosted on cloud services.
  * Unknown: The cloud/non-cloud classification couldn't be determined because some of the application service CIs aren't classified as cloud or non-cloud CIs.

  {#sg-workspace-insights-cloud__ul_b4p_qfz_5xb}  
  Note:  
  Because classification of Application Services depends on the classification of CIs in the CI classes chart, there might be some discrepancy between the two charts. This can occur if an application service CI changed its cloud/non-cloud status, and the Application Services chart hasn't refreshed yet to reflect that change.

  Select the Application Services chart to access the list views of the associated application services,
  grouped by cloud/non-cloud classifications. From those list views, you can drill down to the [Dependency Views](https://www.servicenow.com/docs/5EPCK31OR3gHHI7ijtKr2A "ServiceNow Dependency Views graphically displays an infrastructure view for a configuration item (CI) and the application or business services that it is part of and that it supports. Dependency Views indicates the status of its configuration items, and allows access to CIs related alerts, incidents, problems, changes, and services.") map for application services.
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The scheduled jobs associated with the charts are set up with several hard-coded limits that if exceeded, result in failure conditions that are reflected in the job status. Timing out is set to two hours and the maximum number of
records to collect is set to 500,000. If a job exceeds any of those limits, it's automatically stopped.  
A scheduled job that can't complete for 3 (default) consecutive days is automatically disabled for future runs. You can manage the disabling of scheduled jobs, in the following ways:

* Modify the default number of consecutive days that are counted by adding the sn_cmdb_ws.insight.category.disable_after_failure system property to the System Properties \[sys_properties\] table and then setting its value. For more details, see [Add a system property](https://www.servicenow.com/docs/access?context=t_AddAPropertyUsingSysPropsList&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
* .
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