---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure

# Configure ServiceNow Otto in Document Management {#ariaid-title1}

Release version: Australia  
Updated August 20, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
If you have the admin role, you can configure ServiceNow Otto in Document Management in the application enabling the use of its generative AI skills within the application workspace.

## Configuration overview {#configure-now-assist-document-management__cf-config-parent-checklist}

Configure how agents use generative AI capabilities to generate the document insights.

For Zurich Patch 11, Australia Patch 4, and later releases, see [Configure the smart documents skill](https://www.servicenow.com/docs/StzDr07SXgfYYNdCmMgstQ "The smart documents skill is activated by default on all the tables. Configure it to customize access control, specify which tables use it, or adjust display preferences to get document insights through conversational interactions.").

For Zurich Patch 10, Australia Patch 3, and earlier releases, see [Activate the smart documents skill](https://www.servicenow.com/docs/iImR1gIEvc5Pt8SnAnKSrw "Activate the smart documents skill to get document insights through conversational interactions by using Now Assist in the Document Management application.").

To generate audio summaries and query documents using voice, [Configure Voice Assist for Docs skill](https://www.servicenow.com/docs/ysL2pfLAWvcTyW8rFR3llw "Configure the Voice Assist for Docs skill to get document insights through audio summaries and voice interactions.")