---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Customize fields for the approval message

# Customize fields for the approval message {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Customize the body message for a request, change, and request item approval sent in
Microsoft Outlook.
* **[Customize fields in the approval message for request](https://www.servicenow.com/docs/OqfQurVUMDvfEh2nwaC7gA)**   
  Customize the body message for a request and request item sent in Microsoft Outlook.
* **[Customize fields in the approval message for change request](https://www.servicenow.com/docs/S9a0W13bnLcZPHcn_AGdGA)**   
  Customize the body message for a change request approval sent in Microsoft Outlook.