---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Download a document

# Download a document {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Download an attached document version based on the selected default
version.

## Before you begin

Role required: none

## About this task

Note:  
To download a document, the version file type must be an attachment and not a URL.

## Procedure

1. Navigate to AllDocumentsDocuments.
2. Select the record.
3. Select the Documents tab.
4. Select the documents you want to download.
5. In the Actions on selected rows drop-down menu, select Download Document.
{#downloading-a-document__steps_h2s_yp4_dsb}
**Related concepts**   

* [Document versions](https://www.servicenow.com/docs/FjKG6whgzh3PPQN5MwaXfQ "In the ServiceNow Document Management application, documents display as versions in the record. You view these versions as a related list within the document record. A document can have many versions.")  
**Related tasks**   

* [Create a document record](https://www.servicenow.com/docs/ZQOSTIZxixwu~jQz0MVedg "Create document records and include default versions for the documents.")
* [Share a document link](https://www.servicenow.com/docs/CQoKcyAoRuSvWIZNWWSrUQ "Create and control document sharing based on classification for shared links with public access.")
* [Modify a shared link access](https://www.servicenow.com/docs/NGRDqI7NrUokzYvOMHDT8A "Modify the document shared link access to make the link inactive or change the expiration date.")
* [Configure document permissions](https://www.servicenow.com/docs/nsctI1V1so0XQ~IwPHy6qw "Set sharing permissions on external cloud files using document configuration.")
* [Delete a document link](https://www.servicenow.com/docs/ZjhfGc9f8XAiSYT31cLnuQ "Delete a shared link to remove existing user access to the document.")
* [Delete documents](https://www.servicenow.com/docs/BTJ5Jht3pFYO5dyMDTTxVw "Delete documents in the document repository.")

*[\>]: and then