---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Enable Document Viewer

# Enable Document Viewer {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable Document Viewer to view documents directly rather than download them to view them in their native applications.{#enable-document-viewer__shortdesc-docviewer}

## Before you begin

Role required: admin

## About this task

Document Viewer is enabled by default. Activate it at the instance level. Ensure that the system property com.snc.documentviewer.enable_document_viewer is set to true or create it if it does not already
exist. To deactivate Document Viewer, create the system property com.snc.documentviewer.enable_document_viewer manually and set it to false.

## Procedure

1. Activate Document Viewer at the instance level
2. Navigate to AllSystem DefinitionAll Available ApplicationsAll.
3. Enter <kbd class="ph userinput">ServiceNow Document Viewer</kbd> or <kbd class="ph userinput">com.snc.documentviewer</kbd> in the Search field.
4. Select Install.
{#enable-document-viewer__steps_hgq_1lb_j3b}
**Related tasks**   

* [Disable Document Viewer](https://www.servicenow.com/docs/J~q6JsVEh6GH636YP0Cx2g "Disable Document Viewer at the instance level to disable it or at table level to disable it for specific tables within the instance.")

*[\>]: and then