---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Download versions from cloud

# Download
versions from cloud {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Download document versions from an external
cloud to Document Management.

## Before you begin

[Configure permission for roles or groups](https://www.servicenow.com/docs/h2Rxav~2KI~WM5xUtAzUJw "Configure permission for roles and groups for multi provider documents.") by selecting the mp_document_admin from the document list.

Role required: mp_document_admin

## Procedure

1. Navigate to AllDocumentsDocuments.
2. To download the documents from cloud, select the Versions tab and select Down from Cloud.
3. Select Download.  
   If the external cloud document has been updated, then a new version will be created under the Versions tab.
4. Select the External Cloud Settings tab to view the provider details and the external file URL.
5. Select Open Cloud URL at the top to open the document in the external cloud.

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