---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Domain separation in Surveys

# Domain separation and Surveys {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Domain Separation and Surveys

Domain separation in Surveys allows for the organization of data, processes, and administrative tasks into distinct logical groupings, or domains.
This feature grants control over user access to data, ensuring that only authorized users can view and participate in surveys based on their domain.
The application supports runtime domain separation, affecting user interfaces, cache keys, reporting, and aggregations.
Show full answer Show less  

## Key Features

* **Survey Creation:** Survey creators assigned to a domain can create surveys within that domain. Global domain survey creators can manage surveys across all domains.
* **User Access:** Users can access surveys according to their domain affiliation. Global domain users have access to surveys across all domains, while domain-specific users can only access surveys in their assigned domain and the Global domain.
* **Survey Assignment:** Surveys can be assigned to users within the same domain or to Global domain users. However, a survey from one domain cannot be assigned to users from a different domain.
* **Trigger Conditions:** Global domain users can create trigger conditions for surveys from any domain, but cannot assign surveys to users from different domains.

## Key Outcomes

By utilizing domain separation in Surveys, ServiceNow customers can enhance data security and user experience by ensuring that survey access aligns with organizational structures. This setup helps in managing survey responses efficiently while maintaining compliance with domain-specific regulations. Customers can expect to streamline survey processes, improve response accuracy, and maintain clarity in survey data management across different domains.  
Domain separation is supported in Surveys. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

## Support level: Basic {#domain-separation-surveys__section_nlj_gzr_xkb}

{#domain-separation-surveys__domain-sep-supported}  
* Business logic: Ensure that data goes into the proper domain for the application's service provider use cases.
* The application supports domain separation at run time. The domain separation includes separation from the user interface, cache keys, reporting, rollups, and aggregations.
* The owner of the instance must set up the application to function across multiple tenants.
{#domain-separation-surveys__ul_yhr_g2j_xkb}

Sample use case: When a service provider (SP) uses chat to respond to a tenant-customer's
message, the customer must be able to see the SP's response.{#domain-separation-surveys__p_lsc_nfg_h1c}

For more information on support levels, see [Application support for domain
separation](https://www.servicenow.com/docs/access?context=domain-separated-apps&version=australia&pubname=australia-platform-security&ft:locale=en-US).{#domain-separation-surveys__p_msc_nfg_h1c}

## Overview of Domain Separation {#domain-separation-surveys__section_pvf_wkx_vcb}

As a survey creator, survey_admin can create surveys in the assigned domain. A Global domain
survey_admin can create or edit survey in any domain.

As a survey taker, a user can access the survey record and take the survey based on the domain
of the survey record and user. Global domain users can take a survey in any domain.

## How domain separation works in Surveys {#domain-separation-surveys__section_ydt_kth_scb}

There are several main areas to consider in how domain separation works in Surveys.

Surveys in domain-separated instances

The following domains are available by default after activating the Domain Support-Domain
Extensions Installer \[com.glide.domain.msp_extensions.installer\] plugin. Only ServiceNow
employees can activate this plugin.

* Global
* Acme
* Cisco

{#domain-separation-surveys__ul_vpb_ckq_jdb}

Access to surveys in domain-separated instances

Based on the domain of the survey record and users, users can access the survey record and
take the survey.

Global domain users can access survey records in any domain. Users in any other domain can
access records in their domain and Global domain. For example, users in the Acme domain can
access records in the Acme domain and the Global domain.

Global domain users can take a survey in any domain. Users in any other domain can take
surveys in their domain as well as the Global domain. For example, users in Acme domain can take
surveys in the Acme domain and the Global domain.

|-|-|-|-|
| Location of the survey record | Users who can access and take the survey |||
| N/A | Global | Acme | Cisco |
| Global | Yes | Yes | Yes |
| Acme | Yes | Yes | No |
| Cisco | Yes | No | Yes |
[ ]

{#domain-separation-surveys__table_wmp_jlq_jdb}

Any domain user can assign a survey in that domain to the same domain user or a Global domain
user. For example, an Acme domain user can assign a survey to a Global domain user or an Acme
domain user. Users from other domains are not visible to the Acme domain user.

Although the Global domain user can view a survey from other domains, this user cannot assign
the survey of one domain to a user from a different domain. For example, a Global domain user
can assign a survey from the Acme domain to another Global domain user or an Acme domain user,
but not to a Cisco domain user.  
Note:  
When a task is closed in a child domain and the assigned survey is either in the child domain or the global domain, the user from the child domain can then take the survey.

Trigger conditions in domain-separated instances

A Global domain user can create a triggered condition for a survey from any domain. The Global
domain user can create an incident and trigger the survey by selecting a user from the other
domain in the User field under Caller. However,
the Global user cannot assign the survey to the user of different domain.

A user can assign a trigger condition to a survey if the user belongs to the Global domain or
the Survey domain.

If there is no domain path for a trigger condition, users from any domain can view the trigger
condition. For example, in the `asmt_condition` table that has no column for the
domain path, users from the Acme domain can view the trigger condition created by the Cisco
domain users.
**Related topics**   

* [Domain separation for service providers](https://www.servicenow.com/docs/access?context=domain-sep-landing-page&version=australia&pubname=australia-platform-security&ft:locale=en-US)