---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Explore

# Explore ServiceNow Otto in Document Management {#ariaid-title1}

Release version: Australia  
Updated August 20, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
ServiceNow Otto in Document Management uses generative AI to extract key insights from documents through seamless conversational interactions, reducing manual effort while improving accuracy and consistency.

## ServiceNow Otto in Document Management overview {#explore-now-assist-in-document-management__cf-exploring-parent-overview}


After you activate and configure, ServiceNow Otto in Document Management uses generative AI to generate key insights
from the document through conversational interactions.

## ServiceNow Otto in Document Management users {#explore-now-assist-in-document-management__cf-exploring-parent-users}

{#explore-now-assist-in-document-management__table_xlf_g24_3hc__entry__2}

| User | Description |
|-|-|
| Admin | The sn_nowassist_admin.nsa_admin can configure the skills for ServiceNow Otto in Document Management |
[Table 1. Users]

{#explore-now-assist-in-document-management__table_xlf_g24_3hc}

## ServiceNow Otto in Document Management benefits {#explore-now-assist-in-document-management__cf-exploring-parent-benefits}

{#explore-now-assist-in-document-management__table_amf_g24_3hc__entry__2}

| Benefit | Feature |
|-|-|
| Generate instant summaries and key document insights | [Generate a document summary by using ServiceNow Otto in Document Management](https://www.servicenow.com/docs/NDWz4eM5MSrFM_epAPzuEA "Generate a document summary to get quick insights into key information from documents by using ServiceNow Otto in Document Management.") |
| Extract key document insights through conversational interactions using generative AI | [Generate summary and ask questions using ServiceNow Otto in Document Management](https://www.servicenow.com/docs/G9VNore8PMKi8pjOfeVEdQ "Generate summary and ask questions to gain quick insights from your documents by using ServiceNow Otto in Document Management.") |
| Redact sensitive information from documents | [Redact sensitive data from documents using AI](https://www.servicenow.com/docs/sbMoZD2BO2h6oSUIc8zyXQ "Use AI to identify and redact sensitive information in documents. It suggests redaction codes based on compliance requirements, to help protect confidential data before documents are shared.") |
| Generate audio summaries and interact using voice based queries to extract information from documents | [Generate audio summaries and query documents using voice](https://www.servicenow.com/docs/Po3uMiB_z99dBKb8NMh00Q "Generate audio summaries and interact using voice-based questions to understand and extract key information from documents.") |
[Table 2. Now Assist in Document Management benefits]

{#explore-now-assist-in-document-management__table_amf_g24_3hc}

## What to explore next {#explore-now-assist-in-document-management__cf-exploring-parent-links}

To learn more about configuring and using ServiceNow Otto in Document Management, see:

* [Configure ServiceNow Otto in Document Management](https://www.servicenow.com/docs/M2~799q9XrjtQrOUjJf7XA "If you have the admin role, you can configure ServiceNow Otto in Document Management in the application enabling the use of its generative AI skills within the application workspace.")
* [Use ServiceNow Otto in Document Management](https://www.servicenow.com/docs/y06SBaYuW7Ixan0XmDREBg "If you have a sn_nowassist_admin.nsa_admin role, you can use ServiceNow Otto in Document Management to quickly summarize documents and get insights.")
{#explore-now-assist-in-document-management__ul_thk_grk_hgc}