---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Generate an audio summary and interact through voice queries

# Generate audio summaries and query documents using voice {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Generate audio summaries and interact using voice-based questions to understand and extract key information from documents.

## Before you begin

Configure the Voice Assist for docs skill. For more information, see [Configure Voice Assist for Docs skill](https://www.servicenow.com/docs/ysL2pfLAWvcTyW8rFR3llw "Configure the Voice Assist for Docs skill to get document insights through audio summaries and voice interactions.").  
Warning:  
Voice Q\&A uses Google's Gemini API. Your use of this feature is subject to the Google Gemini API Terms of Service or other applicable agreement you may have with Google governing your use of this API. You must grant microphone access to use voice Q\&A.

Role required: sn_voice_doc.user and admin defined roles

## Procedure

1. Navigate to your workspace.
2. Select a record from a list that has the Voice Assist for docs skill activated.  
   For example, select an incident record.
3. Open an attached document to view it in the document viewer.  
   Note:  
   * Maximum document size: 10 MB
   * Maximum pages: 30
   * Supported file types: pdf, docx, pptx, xlsx, doc, ppt, xls, jpeg, png
   {#generate-audio-summary-voice-questions-now-assist__ul_bc2_s2x_1kc}
4. Select the Ask Otto drop-down button ![Ask otto dropdown button icon]()
5. Select Show Voice-Assist.
6. For Audio Summary feature:  
   1. Select Generate audio summary
   2. Select ![play button icon]() to generate an audio summary of the document.
   3. Select ![toggle button icon]() to view auto-generated transcript of the audio summary.
7. For Voice Q\&A feature:  
   1. Select Start Voice Q\&A to ask questions regarding the documents by using your voice.
   2. Select the check box in Voice Q\&A-User Consent section.
   3. Select Grant access.
   4. Ask questions related to your document.
   5. To mute the microphone, select
   6. To unmute the microphone, select
   7. To generate live captions, select ![live caption icon]()
8. When you finish, select End, to end the voice conversation.