---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Knowledge Center home page

# Knowledge Center Home Page {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Knowledge Center Home Page

The Knowledge Center is a plugin within ServiceNow Knowledge Management designed to streamline the management of knowledge articles through an intuitive interface.
It provides various UI features that enhance searching, content quality, and workflow efficiency.
Access to features depends on user roles and enabled capabilities such as AI skills.
Show full answer Show less  

## Key Features

* **Search:** Enables quick retrieval of knowledge articles by title or content. When ServiceNow Otto for AI Search is enabled, searches leverage AI for improved results; otherwise, contextual search is used.
* **Insights:** Identifies knowledge gaps, duplicates, and optimization opportunities to improve content quality and maintain an accurate knowledge base. Requires AI skills enabled for the user role.
* **Requires Attention:** Helps manage critical articles and tasks, including approvals, feedback, and checklists. Highlights flagged and soon-to-expire articles assigned to the user, accessible based on user role.
* **Quick View:** Allows rapid navigation to knowledge bases and filtering by most viewed, most useful, or featured articles, facilitating quick access to high-value content.
* **Knowledge Features:** Provides guidance on workflows and processes to support effective knowledge management, available according to user roles.
* **Actions:** Offers tools for creating articles or blocks and managing groups. When ServiceNow Otto is enabled, AI can assist in article creation and updates.
* **Configurations:** Includes settings and tools to configure assistance, manage system properties, and enhance article quality, accessible per user role.
* **Knowledge Resources:** Provides learning materials and community links to build skills, access documentation, and engage with peers.

## Practical Benefits for ServiceNow Customers

Using the Knowledge Center plugin enables customers to efficiently search and maintain their knowledge base with AI-enhanced capabilities, identify and address knowledge gaps, and manage content workflows effectively. Role-based access ensures users interact with relevant tools, enhancing content accuracy and system optimization. These features collectively support a robust and up-to-date knowledge ecosystem that improves knowledge sharing and user productivity.  
Knowledge Center is a plugin within Knowledge Management that helps in the effective management of knowledge articles by using an intuitive interface.
UI features

Following are the features supported by the Knowledge Center plugin. Some features are only accessible if you have the appropriate role access and meet the necessary criteria to view them.
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| Section | Features | Conditions |
|-|-|-|
| Search | Find knowledge material by title or text in the body. It lets you quickly access the relevant information, reducing time spent searching. | When the ServiceNow Otto for AI Search is active, searches are performed using AI. If it's not enabled, contextual search is used instead. |
| Insights | Discover areas of improvement in the knowledge base through potential knowledge gaps, potential duplicates, article optimization, and knowledge health score. It helps you to improve the content quality and helps for a complete, accurate knowledge base. | This feature works only if the AI skills are enabled for your role. |
| Requires Attention | The Requires Attention section helps you manage and update critical articles and tasks, ensuring content accuracy and timeliness. It includes features like My Approvals, My Feedback Task, and My Article Checklist, and highlights flagged articles and those expiring soon assigned to the logged-in user. | User can access features assigned to their role. |
| Quick View | Navigate quickly to knowledge bases and filter articles by most viewed, most useful, or featured. It speeds up access to popular and high-value content. | User can access features assigned to their role. |
| Knowledge Features | The Knowledge features section provides a guide to workflows and supporting processes for knowledge management. It helps you understand and maintain a robust knowledge ecosystem. | User can access features assigned to their role. |
| Actions | The Actions panel provides options to create articles, blocks, or manage groups, helping you organize knowledge and maintain group ownership effectively. | ServiceNow Otto should be enabled for your role. You can use AI for creating or updating articles. |
| Configurations | The Configurations section provides references to tools and settings that support knowledge management and system optimization. Use these options to configure assistance, manage properties, and improve article quality. | User can access features assigned to their role. |
| Knowledge Resources | The Knowledge Resources section offers links to learning materials and community platforms. Use these resources to build your skills, connect with peers, and find product documentation. | User can access features assigned to their role. |
[Table 1. UI Features and capabilities]

{#kc-home-page__table_dvh_2h3_khc}