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sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

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ft:locale :

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ft:publication_title :

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ft:clusterId :

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# Configure Knowledge Management - Add-in for Microsoft Word

# Configure Knowledge Management - Add-in for Microsoft Word {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the Knowledge Management - Add-in for Microsoft Word to author and access
knowledge articles in Microsoft Word.

## Before you begin

Complete the following tasks to use the Knowledge Management - Add-in for Microsoft Word.

## Procedure

1. [Activate Knowledge Management - Add-in for Microsoft Word](https://www.servicenow.com/docs/stchZjAoSnc1YyMjnRZssg "Activate the Knowledge Management - Add-in for Microsoft Word plugin (com.snc.knowledge.ms_word) if you have the admin role. This plugin activates related plugins if they are not already installed.").
2. [Deploy Knowledge Management - Add-in for Microsoft Word](https://www.servicenow.com/docs/60fHK_YBkxq_SdqbL7ZuDg "Deploy the Knowledge Management - Add-in for Microsoft Word for authoring knowledge articles from within the Microsoft Word.").
3. [Configure the security for Knowledge Management add-in for Microsoft Word](https://www.servicenow.com/docs/hbdit4GboPFZr~RnNXrRkw "Use the sn_km_word.glide.knowman.word.xframe property to specify all the parent domains in the Microsoft Word Online application in which Knowledge Management - Add-in for Microsoft Word is embedded.").
4. **Optional:** [Enable downloading of the source Microsoft Word document for a knowledge article](https://www.servicenow.com/docs/ctAJ~D1Cn9v270mgdrUXyA "Set the sn_km_word.glide.knowman.enable_document_download property to enable users to download the source Microsoft Word document of a knowledge article from the knowledge article view page in a portal or workspace.").
{#configure-km-add-in-word__ol_znm_1v2_klb}
**Related concepts**   

* [Authoring a knowledge article in Microsoft Word](https://www.servicenow.com/docs/9qqqYPyhNhmoOGVEoelupA "Author and access knowledge articles in Microsoft Word by deploying the Knowledge Management - Add-in for Microsoft Word.")