---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Knowledge blocks authoring in Agent Workspace

# Knowledge blocks authoring in Agent Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reuse content by creating, editing, and publishing knowledge blocks in Agent Workspace.  
You can perform the following knowledge blocks-related tasks in Agent Workspace:

* [Create a knowledge block for
  a knowledge base](https://www.servicenow.com/docs/wHYHZ6GblsfiFEJBGEfeAg "Create a knowledge block for a knowledge base in Agent Workspace to reuse a piece of content in knowledge articles in that knowledge base.").
* [Manage all unpublished and published
  knowledge blocks authored by you](https://www.servicenow.com/docs/EzBZDenlXhqP8ejuAWZCSw "Publish a knowledge block to make it available to add to knowledge articles.").
* [Add knowledge blocks
  to a knowledge article](https://www.servicenow.com/docs/g5i5gyhC8TNErfyi_lOE4A "Add a knowledge block to a knowledge article in Agent Workspace.").

  When adding a knowledge block to a knowledge article,
  you can also add knowledge blocks to any fields associated with an article template if
  used for an article.
* [Retire a knowledge block not used in any
  knowledge articles](https://www.servicenow.com/docs/RsgnoNy4C98Gyf~5LLCQyg "Retire a published knowledge block if you no longer want it to be available for users to view or search.").
{#knowledge-blocks-authoring-agent__ul_oc1_xqw_kjb}