---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Knowledge-Centered Service configuration

# Knowledge-Centered Service configuration {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Knowledge-Centered Service (KCS) is a method for the creation and continuous improvement
of knowledge based on the experience of agents and the patterns observed by knowledge
reuse.

ServiceNow
Knowledge Management is a KCS (V6) verified product. As a KCS (V6) verified product, Knowledge Management provides features to improve knowledge, such as article quality
reviews, in-context knowledge capture, and feedback management.

Visit the following page on the ServiceNow Community for information about getting started with Knowledge Management and KCS: [Knowledge Management Getting Started](https://www.servicenow.com/community/knowledge-management-articles/knowledge-management-getting-started/ta-p/2533067).

## Activation information {#knowledge-centred-configuration__section_nbc_mtk_zdc}

The Knowledge-Centered Service configuration is activated with the Knowledge Management KCS Capabilities plugin (com.snc.knowledge_kcs_capabilities). For more information, see [Activate Knowledge Management KCS Capabilities](https://www.servicenow.com/docs/i9n3pwep1R5ap7YBsrKjUw "You can activate the Knowledge Management KCS Capabilities plugin (com.snc.knowledge_kcs_capabilities) to enable the use of certain KCS roles and KCS article states.").
**Related concepts**   

* [Managing KCS article states](https://www.servicenow.com/docs/KCDgieMIld7lV75D9KcGUw "Manage the readiness of KCS articles and comply with regulated information using KCS article states.")