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sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

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ft:locale :

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ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

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---

# Machine learning solutions for Knowledge Management

# Machine learning solutions for Knowledge Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Machine learning in Knowledge Management helps improve knowledge governance and
quality of your knowledge base.  
Machine learning in Knowledge Management has the following benefits:

* Improves the quality of your knowledge base by avoiding duplicate articles and makes the knowledge base more Knowledge-Centred Service (KCS) compliant.
* Suggests related articles to help you solve an issue or resolve a question.
* Identifies knowledge gaps and improves content of your knowledge base using the Knowledge Demand Insights feature.
{#machine-learning-km__ul_qrm_qyk_d3b}
* **[Predictive Intelligence for Knowledge Management](https://www.servicenow.com/docs/AaRhLL~uM5cw161ud0z_dg)**   
  The Predictive Intelligence for Knowledge Management capability uses machine-learning algorithms to provide various Knowledge Management capabilities, such as similar articles and knowledge demand insights.