---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Authoring a knowledge article in Agent Workspace

# Authoring a knowledge article in Agent Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Complete your job efficiently by creating, editing, and publishing knowledge articles in Agent Workspace.{#managing-knowledge-workspace__know-workspace}

Knowledge Management features specific to agents and authors are available in Workspace. Perform any knowledge administration-related tasks such as creating a
knowledge base, managing access to knowledge articles, enabling an article template, and so on
using the ServiceNow AI Platform interface.  
You can perform the following Knowledge-related tasks in Workspace:

* Create a knowledge article using a default or custom article template.
* Manage all unpublished and published knowledge articles authored by you.
* Address feedback tasks assigned to you.
* Compare two knowledge article versions.
* Request translations for published untranslated knowledge articles.
* Complete translation tasks assigned to you.
* Map related articles and related catalog items to a knowledge article.
* Add affected products to a knowledge article.
* Use Agent assist to avoid creating knowledge articles with duplicate content.
{#managing-knowledge-workspace__ul_oc1_xqw_kjb}  
The authoring experience for knowledge articles in Workspace is similar to the one in ServiceNow AI Platform with the following exceptions:

* Knowledge blocks can't be created or associated with knowledge articles. However, you can view articles containing knowledge blocks.
* Knowledge articles of type Wiki aren't supported.
* Knowledge article categories can't be created.
{#managing-knowledge-workspace__ul_cb5_b1h_vjb}

## Activation Information {#managing-knowledge-workspace__section_khj_3sw_kjb}

The Knowledge list in Workspace is available with the activation of the
Agent Workspace plugin (com.glide.core-ui-components). When you install and activate the
Agent Workspace plugin, the sn-component-workspace-knowledge plugin for using Knowledge Management in Workspace is also installed and activated.
**Related tasks**   

* [View a knowledge article in Agent Workspace](https://www.servicenow.com/docs/PADrL3oNHFCQq4K23wDKVA "View a knowledge article in Agent Workspace, including the article number, short description, and article content.")
* [Create a knowledge article in Agent Workspace](https://www.servicenow.com/docs/9hobQL13zXPKJqxXK11Z3Q "Create a knowledge article in Agent Workspace to share information across your organization.")
* [Edit a knowledge article in Agent Workspace](https://www.servicenow.com/docs/pB653ku2y6aDsoHkta3qHA "Edit knowledge articles within a knowledge base in Agent Workspace to update information shared across your organization.")
* [Schedule a knowledge article for publishing in Agent Workspace](https://www.servicenow.com/docs/E5i14Dd0hD9QBh_j9oFL0g "Set a specific time and day for a knowledge article to be published in Agent Workspace automatically.")
* [Work on a feedback task in Agent Workspace](https://www.servicenow.com/docs/wOGpdiba3i_nsTEblBNZ_w "Start working on a feedback task, request clarifications, and resolve or close the feedback task in Agent Workspace. You can view all feedback tasks assigned to you or your ownership group.")
* [Compare knowledge article versions in Agent Workspace](https://www.servicenow.com/docs/iYM3d46sYkN2uXx0N0kuyw "Select and compare two versions of a knowledge article in Agent Workspace to view the differences between them.")
* [Request translations for missing languages in Agent Workspace](https://www.servicenow.com/docs/vu4jnB8c4~6gdlAdUbINuw "Request to translate a published knowledge article in available languages by creating a translation task in Agent Workspace.")