---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Use Article Quality Index

# Use Article Quality Index {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use article quality index (AQI) to assess the quality of knowledge articles.
* **[Create an AQI checklist](https://www.servicenow.com/docs/rHcZTnlkqbdpn00vNQ66gQ#create-an-aqi-checklist)**   
  Create a checklist of questions that reviewers can use to evaluate the quality of knowledge articles.
* **[Assign an AQI checklist to a knowledge base](https://www.servicenow.com/docs/Y3UC7lhIf4Z_z7jDQ_AKzw)**   
  Before a knowledge reviewer can start performing the AQI review, you must assign an AQI checklist to a knowledge base.
* **[Remove an AQI checklist from a knowledge base](https://www.servicenow.com/docs/4GqTEN9Sr9NRUkPEwluz7g)**   
  Before you can edit a checklist that is assigned to a knowledge base, you must remove it from the knowledge base.
* **[Delete questions from an AQI checklist](https://www.servicenow.com/docs/X5YFTnQFgO2mlZTMnM93cw)**   
  Deleting a question in a checklist deletes the text in the question of previously performed AQI reviews that use the checklist. Deleting an AQI question from a checklist will not affect the score of the previously performed AQI reviews. However, the text of the question will not be displayed in the checklist.
* **[Perform the Article Quality Index review](https://www.servicenow.com/docs/lU7FyFUJ6KyZmU~laUaR0Q)**   
  Perform the Article Quality Index (AQI) review to evaluate the quality of the article.
* **[View all pending and completed AQI reviews](https://www.servicenow.com/docs/7dG2x1h9pE3QFC1GMllE8Q)**   
  View checklists of all users to monitor the pending and completed reviews.
* **[Delete AQI reviews](https://www.servicenow.com/docs/WR7vWEeD9eiMzR0_QZeqcA)**   
  Delete an AQI review that was created by mistake or is no longer required.