---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# View a knowledge article in Agent Workspace

# View a knowledge article in Agent Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View a knowledge article in Agent Workspace, including the article
number, short description, and article content.

## Before you begin

You must have read access to the knowledge article.

Role required:
agent_workspace_user

## Procedure

1. Navigate to AllAgent WorkspaceAgent Workspace Home.
2. View knowledge articles authored by you or by other people.
   * View all articles by navigating to ListsKnowledgeAll Articles.
   * View articles authored by you by navigating to either ListsKnowledgeMy Articles - Published or ListsKnowledgeMy Articles - Unpublished.
   {#view-article-agent__choices_ey4_pwj_hkb}
3. Click the link to the knowledge article that you want to view.
4. **Optional:** View the knowledge article in another language by selecting a language in the Language list.  
   Note:  
   The Language list is populated based on the available translated versions of the article.
5. **Optional:** Copy the link to the knowledge article to your clipboard by clicking the more actions icon and then clicking Copy link.
6. **Optional:** Download the article as a Microsoft Word document to your computer by selecting the more actions icon and then selecting Download as Word.  
   Note:  
   This option appears only when the article was originally created using Microsoft Word and the administrator has enabled the sn_km_word.glide.knowman.enable_document_download property.
7. **Optional:** View another version of the knowledge article by selecting the version of the knowledge article in the Version list.  
   Note:  
   The Version list appears only when the article versioning feature is enabled.

## Result

The selected version of the article opens in a knowledge article view page displayed in another tab within Agent Workspace. The tab name includes the knowledge article number and its version number.
**Related concepts**   

* [Viewing knowledge article details in Agent Workspace](https://www.servicenow.com/docs/CrKxFMyUZc082_IRTFcj8A "View the details of a knowledge article in Agent Workspace.")
* [Managing access to knowledge bases and knowledge articles](https://www.servicenow.com/docs/3BXkJNu_yngCF5YeYJmACA "Determine whether certain users or categories of users can access knowledge bases and knowledge articles by controlling contribute and read access.")  
**Related tasks**   

* [Provide feedback for a knowledge article in Agent Workspace](https://www.servicenow.com/docs/V1KQ8laB0SK86w1C3ahcwg "Provide feedback on a knowledge article by rating the article, marking the article as helpful or not helpful, and posting and replying to comments for the article in Agent Workspace.")
* [Edit a knowledge article in Agent Workspace](https://www.servicenow.com/docs/pB653ku2y6aDsoHkta3qHA "Edit knowledge articles within a knowledge base in Agent Workspace to update information shared across your organization.")

*[\>]: and then