---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Workflow management

# Workflow management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create, edit, validate, and publish workflows to automate multi-step processes across
the platform. Understand workflow activities and variables and how to use them effectively. Take a
deeper look at how workflows are constructed, validated, and used.
* **[Create a workflow](https://www.servicenow.com/docs/UCeKoNT4RpUZpUHf~QDzmg)**   
  Automate a multi-step process by creating a workflow with the Workflow Editor.
* **[Work on workflows](https://www.servicenow.com/docs/1mU2bXr3goYf56fFl4EP3g#work-on-workflows)**   
  To complete a workflow, you add workflow activities, validate the workflow, and publish it.
* **[Workflows used as subflows](https://www.servicenow.com/docs/wvCeIl9YwjBlUL0MO8NZCg)**   
  A workflow can launch another workflow as an activity.
* **[Using variables in a workflow](https://www.servicenow.com/docs/QiCQc9zsC7W9~xS2aTYKgA#c_UsingVariablesInAWorkflow)**   
  Within workflow there are several different types of variables that are available.
* **[Workflow catalog variables](https://www.servicenow.com/docs/2WbNU7p~UgDaN4Suzgia6w#c_WorkflowCatalogVariables)**   
  Workflows that are associated with the Requested Item \[sc_req_item\] table have a specific type of workflow input.
* **[Workflow events](https://www.servicenow.com/docs/6iOFCKXdz6wEUY1O7haZqA)**   
  The system employs two types of events: registered platform events and workflow events.
* **[Workflow stages](https://www.servicenow.com/docs/hwpPbUOgq0c0YPOhHNkZ0Q)**   
  Workflows can indicate workflow progress by updating any field designated as a stage field.
* **[Workflow validation](https://www.servicenow.com/docs/E1w8MFlmzjlMZ_9nhq2n7A)**   
  Workflow validation examines different characteristics of a workflow to locate issues that might prevent the workflow from being published or cause it to fail. The validation report summarizes the results of each separate workflow validation.