---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Components

# Hermes Messaging Service components {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Hermes Messaging Service architecture is built on the following components.
{#hermes-messaging-service-components__table_xrw_gbm_5wb__entry__2}

| Component | Description |
|-|-|
| Hermes Message Queue | A dedicated multi-tenant message queue in the ServiceNow Hermes Kafka cluster for managing the flow of data to and from the instance. The message queue uses certificate-based authentication that supports bi-directional traffic. The Hermes Message Queue is available to ServiceNow applications via the Hermes Glide API. |
| Hermes Gateway | Part of the ServiceNow datacenter that enables you to connect to a ServiceNow endpoint to read and write data to the Hermes Message Queue. |
| Hermes Glide connector | Connector that integrates instance functionality (for example, flows, data export, and data replication) with the Hermes Message Queue via the API. |
[Table 1. Hermes Messaging Service components]

{#hermes-messaging-service-components__table_xrw_gbm_5wb}
**Related concepts**   

* [Hermes Messaging Service domain separation](https://www.servicenow.com/docs/jiHIap0whZtb_AOZmu0DbA "Domain separation is supported for the Hermes Messaging Service. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.")  
**Related reference**   

* [Hermes Messaging Service security model](https://www.servicenow.com/docs/BKtccno4Yo6bHNu53SxsVQ "The Hermes Messaging Service security model relies on the following capabilities.")
* [Hermes Messaging Service system properties](https://www.servicenow.com/docs/bgZBvsbhgYGMKGqmtHkYQg "These system properties control the behavior of the Hermes Messaging Service.")
* [Hermes background jobs](https://www.servicenow.com/docs/HLbzgFCRjt6gl7TKoIO8oQ "These background jobs are associated with Hermes settings. The table lists their default run frequencies and descriptions.")
* [Hermes Messaging Service roles](https://www.servicenow.com/docs/eFAZGITGCY7mQncYOiVgLQ#hermes-messaging-service-roles "Hermes Messaging Service is installed with these roles.")