---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Hermes Messaging Service

# Hermes Messaging Service {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Hermes Messaging Service enables you to integrate your Apache Kafka environment with your ServiceNow® instance.

## Get started {#hermes-messaging-service__section_f4n_wjm_5wb}

|-|-|-|
| [ExploreLearn about Hermes Messaging Service benefits, use cases and limitations.](https://www.servicenow.com/docs/Y2xXhemBwzVfFxRYypu~OA "Learn about the Hermes Messaging Service and how it helps you manage the flow of data between your Kafka environment and your instance.") | [ConfigureLearn about activation and set up a secure connection.](https://www.servicenow.com/docs/EnOYYIX7zzOyusvRyI~kzQ "Learn how the Hermes Messaging Service is activated. Set up a secure connection to the Hermes Messaging Service.") | [Produce and consume messagesLearn about producing and consuming Kafka messages.](https://www.servicenow.com/docs/2d7fc6sAf~qRE1MnH3U2uA "Produce and consume Kafka messages in your ServiceNow instance using the Hermes Messaging Service.") |
| [Manage namespaces and topicsManage namespaces and topics in Hermes.](https://www.servicenow.com/docs/xu7K6KBJINunuW3Yu~WnYA "Organize and manage namespaces and topics in the Hermes Kafka cluster using the Hermes Messaging Service.") | [AdministerView diagnostics and inspect topics.](https://www.servicenow.com/docs/Et9SroWe0N_Do9TEmQAkeQ "Monitor the Hermes Messaging Service by viewing diagnostics and inspecting topics.") | [ReferenceLearn about Hermes Messaging Service components and the security model.](https://www.servicenow.com/docs/nLMDI_kCr0pgzluN6y9ldA "Reference topics provide details on the Hermes Messaging Service components and the security model.") |
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